The Routledge Companion to Managing Digital Outsourcing: 1st Edition (Hardback) book cover

The Routledge Companion to Managing Digital Outsourcing

1st Edition

Edited by Erik Beulen, Pieter Ribbers


392 pages

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Hardback: 9781138489370
pub: 2020-03-22
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This unique comprehensive collection presents the latest multi-disciplinary research in strategic digital outsourcing and digital business strategy, providing a management decision-making framework for successful long-term relationships and collaboration based on trust and governance.

  • Part I: Innovation in Business Models and Digital Outsourcing takes an internal company perspective on strategic digital outsourcing, and the importance of trust in outsourcing relationships.
  • Part II: Inter-organizational Relations and Transfer explores topics underpinning service recipients and service suppliers’ relationships including governance, knowledge transfer and legal aspects.
  • Part III: From On-site to Cloud discusses the challenges presented by moving to a cloud environment, including risks and controls.
  • Part IV: Developments to Come explores emerging technologies and their impact on digital outsourcing such as blockchain and the Internet of Things.

In a fiercely competitive market, companies must transform their business models and embrace new approaches. This Companion provides a comprehensive management overview of strategic digital outsourcing and is an invaluable resource for researchers and advanced students in business and strategic information management, as well as a timely resource for systems professionals.


As Outsourcing continues to evolve to a strategic imperative in this hyper-connected digital world, these authors, all recognized thought leaders in the space, continue to provide objective commentaries and insightful guidelines. Mary Lacity, International Association of Outsourcing Professionals Hall of Fame Inductee, Walton Professor and Director of the Blockchain Center of Excellence, University of Arkansas

Table of Contents

Part One: Innovation in Business Models and digital outsourcing

Chapter 1. Strategic Sourcing in Turbulent Times: The Impact of Trust and Partnership: Robert J. Benson and Pieter M. Ribbers

Chapter 2. Influence of New Business Models and Technology on Technology Strategy and Partnerships: Christopher P. Holland

Chapter 3. Enterprise Architecture: Marlies van Steenbergen

Chapter 4. Agile and DevOps in the Context of Enterprise Architecture & IT Architecture: Bill Schiano

Chapter 5. Supply Chain Coordination and Integration: Jos van Hillegersberg1 and Dissa R. Chandra

Chapter 6. Offshore Outsourcing: Prof. Hans Solli-Sæther and Prof. Petter Gottschalk

Chapter 7. Impact Sourcing (Socially Responsible Outsourcing): Prof. Ron Babin and Prof. Brian Nicholson

Chapter 8. Samurais and Ninjas: Ambidexterity @ AXA Konzern AG: Antje Susanne Koch¹, Pieter Ribbers¹ and Anne-Francoise Rutkowski¹

Chapter 9. Can outsourcing improve competitive advantage in direct retail banking?: Julia Kotlarsky and Jan Teckemeyer

Part Two: Interorganizational relations and transfer

Chapter 10. Governing and Orchestrating Relationships in Outsourcing with Multiple Vendors: Albert Plugge and Marijn Janssen

Chapter 11. Knowledge Transfer in the Transition Phase: Review of the Literature and Implications for Digital Business Strategy and Agility: Oliver Krancher and Rued Langgaards

Chapter 12. Tackling the Challenge of Transition Thases with KAIWA: How to Steer the Critical Success Factors of Human Interaction: Dr. Erik Wende and André Mertel

Chapter 13. Parties, Partners and the Law. Some Contractual and Compliance Issues in Digital Outsourcing: Prof.dr. Kees (C.) Stuurman

Part Three From on-site-to cloud

Chapter 14. Welcome Mission Critical Cloud: Arjan Eriks

Chapter 15. Gravitation of SaaS-Centric Cloud Platforms: André Halckenhaeusser, Armin Heinzl and Kai Spohrer

Chapter 16. Governing Cloud Computing Services: Mathew Mertens, , Steven De Haes

and Tim Huygh

Chapter 17. When the Cloud Runs Out of its Silver Lining: Kiron Ravindran , Juan Manuel Gonzalez Muñoz, and Alex van den Bergh

Part Four

Part Four: Developments to come

Chapter 18. Blockchain and other distributed ledgers: Prof. dr. Eddy H.J. Vaassen

Chapter 19. Internet of Things: Marcel Baron


About the Editors

Dr. Erik Beulen held the KPMG Global Sourcing Chair from 2008 – 2015 and is currently a lecturer at Manchester Business School. Since 2006 he is also core faculty at the business school of Tilburg University for the Information Management program and the IT-auditing program. In 2016 Erik joined The Boston Consulting Group´s global outsourcing advisory leadership team to work with clients on complex IT-outsourcing challenges. His research concentrates on outsourcing, offshore outsourcing, governance and the management of outsourcing relations. His papers have been published in journals such as Journal of Information Technology, the European Management Journal, Information Technology & People, Strategic Outsourcing, Journal for Information Technology for Development and Communications Association for Information Systems and the proceedings of the HICSS and ICIS conferences and the Global Sourcing Workshops.

Prof. Pieter M. Ribbers is emeritus professor at Tilburg University where he held the chair of Information Management at the School of Economics and Management. He has served as dean, head of department, academic director of executive programs in Information Management, author and consultant for almost 30 years. At Tias, the Executive Business School of Tilburg University, he is academic director for executive programs in Information Management, which he developed in close collaboration with the Dutch and European CIO community. He has conducted executive seminars and has taught graduate courses in schools of business and engineering throughout Europe and the US. From 1991 till 1995 he held a position as affiliated Professor in Information Management at Washington University in St. Louis MO. His interests span management of information technology (in particular questions related to alignment and information economics), inter-organizational systems (in particular e-business), and the strategic and organizational consequences of the use of Information Technology. He is a member of the editorial board of ‘Information and Management – The International Journal of Information Systems Applications’.

About the Series

Routledge Companions in Business, Management and Accounting

Routledge Companions in Business, Management and Accounting are prestige reference works which provide an overview of a whole subject area or sub-discipline. These books survey the state of the discipline including emerging and cutting edge areas. Providing a comprehensive, up to date, definitive work of reference, Routledge Companions can be cited as an authoritative source on the subject.

Edited by an array of highly regarded scholars, these volumes also benefit from teams of contributors which reflect an international range of perspectives. Individually, Routledge Companions in Business, Management and Accounting provide an impactful one-stop-shop resource for each theme covered. Collectively, they represent a comprehensive learning and research resource for researchers, postgraduate students and reflective practitioners.

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Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Strategic Planning
BUSINESS & ECONOMICS / Information Management
BUSINESS & ECONOMICS / Production & Operations Management
BUSINESS & ECONOMICS / Project Management