The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry

1 Diversity, equity, and inclusion management in the hospitality industry: Overview and agenda

Ashokkumar Manoharan, Juan M. Madera, and Manisha Singal

2 Historical perception of diversity and its management in the hospitality industry

3 Theories of diversity, equity and inclusion

Stefan Gröschl

4 Gender diversity in hospitality

Michelle A. Russen and Mary Dawson

5 Ethnic diversity in hospitality

6 Age diversity in hospitality

7 Disability diversity in hospitality

8 Sexual orientation diversity in hospitality

9 Indigenous workers in hospitality

10 Migrant workers in hospitality

11 Invisible diversity in the hospitality industry

12 Intersectionality in hospitality

Shelagh Mooney and Tom Baum

13 Workforce diversity and management in the hospitality industry: An equal employment opportunity and affirmative action perspective

14 Diversity recruitment in hospitality: Attracting more applicants and a wider talent pool through employer branding

15 Diversity training in the hospitality industry

16 Glass ceilings and sticky floors: Antecedents of gender pay equity in the hospitality industry

Kathleen Iverson

17 Organizational culture and ethnic diversity

18 Strategic diversity management in hospitality

19 Diversity management during pandemic

Lindsey Lee and Heyao Yu

20 Diversity, equity, and inclusion management in the Australian hospitality industry

21 Diversity, equity, and inclusion management in Austrian hospitality industry

Andrea Elizabeth Romo Pérez

22 Diversity, equity, and inclusion management in the Canadian hospitality industry

23 Diversity, equity, and inclusion management in the Indian hospitality industry

24 Diversity, equity, and inclusion management in the Japan hospitality industry

25 Diversity, equity, and inclusion management in the Arab hospitality industry

Sophia Rahaman, Senthilkumaran Piramanayagam, Bhakti More, and Jason Robert Fitzsimmons

26 Hilton’s approach to diversity, equity and inclusion management

Gregg Rockett

27 Diversity, equity, and inclusion management in clubs

28 Diversity, equity, and inclusion management in the restaurant industry

29 Diversity, equity, and inclusion management in the events industry

Efnan Ezenel and Cemile Ece

30 Lookism in hospitality and tourism: An overview and exploration of contemporary lookism issues

31 Religious diversity and well-being in the hospitality industry

32 Future research on diversity management practices in hospitality

33 Moving toward inclusion and belonging – the significance of belonging in hospitality

34 The future of diversity, equity, and inclusion research in hospitality

Biography

Ashokkumar Manoharan is Senior Lecturer in Strategic Management at the College of Business, Government and Law. His research interests cover Diversity, Equity and Inclusion management in the hospitality industry, focusing on workforce diversity, migrant workers, people with disability and related diversity management practices, and organizational culture. Dr. Manoharan has been widely published in academic journals, has presented at numerous international conferences, and has been successful in obtaining external grants.

Juan M. Madera is Curtis L. Carlson Endowed Professor at the Conrad N. Hilton College of Global Hospitality Leadership, University of Houston. His research interest includes diversity and discrimination in the workplace, employment interview and selection issues, training and development, and research methodology. Dr. Madera has authored more than 90 peer-reviewed journal articles, trade articles, and book chapters. He is the recipient of numerous grants and fellowships, including from the NSF, USDA-NIFA, Sloan Foundation, and Ford Foundation.

Manisha Singal is Professor at the Howard Feiertag Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, USA. Her research explores the relationship between environmental, social, and governance (ESG) issues and financial performance. She also investigates how unique attributes of the hospitality and tourism industry differentially influence firm strategy and performance. Dr. Singal is a recipient of several best paper awards at international conferences and serves as an editorial board member at many journals, including the International Journal of Hospitality Management, the Journal of Hospitality and Tourism Research, and Family Business Review.

"Diversity, equity, and inclusion (DEI) assume importance given that the industry employs diverse staff and supports diverse stakeholders. The Handbook offers a unique and comprehensive perspective on DEI, drawing on the expertise of leading scholars and industry experts from around the world. The Handbook provides critical reviews and an appraisal of the current state of the art research and future development of conceptual and theoretical approaches to DEI in the hospitality industry."

Kaye Chon, Ph.D., CHE, Dean and Chair Professor, School of Hotel and Tourism Management, The Hong Kong Polytechnic University

"Diversity, equity, and inclusion (DEI) has risen to become one of the most critical and vexing challenges in the hospitality industry. This Handbook offers a comprehensive overview of the nature and scope of DEI issues that are acutely pertinent in service- and labor-intensive settings. It provides a critical review and analysis of the research that has been conducted to date, and offers numerous avenues for future theoretical development and investigation. I applaud the authors in delivering a timely and constructive resource for advancing our understanding about the utility and impact of DE&I initiatives in the hospitality industry."

Dr. J. Bruce Tracey, Kenneth and Marjorie Blanchard Professor of Human Resource Management, Nolan School of Hotel Administration, Cornell University

"This handbook will help scholars and practitioners keep up to date with the latest empirical knowledge and reflective practice on the issue of diversity, equity, and inclusion in the hospitality industry. I highly recommend the handbook full of insightful contents with practical value!"

Peter B. Kim, Ph.D. Professor, Auckland University of Technology, New Zealand

"This Handbook is an outstanding contribution to the field of hospitality management. The authors' emphasis on diversity, equity, and inclusion (DEI) as central to the success of the industry is both timely and important. The contributions from scholars, academics, and industry experts ensure a comprehensive and global perspective. It is an indispensable resource for anyone interested in advancing DEI in the hospitality industry."

Michelle "Mikki" Hebl, Martha & Henry Malcolm Lovett Chair of Psychology, Rice University, USA