1st Edition
The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry
Interdisciplinary in terms of both its coverage and contributions, The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry provides an informative and systematic guide to the current state of knowledge on workforce diversity and its management.
Providing empirical knowledge and reflective practice on diversity issues and their management in the hospitality industry, this handbook includes chapters written by a plethora of experts in the diversity management (DM) field, including scholars, academics, and industry experts, such as managers from leading hospitality industry firms. Logically structured and embellished with illustrative figures throughout, the volume provides critical reviews and an appraisal of current research and the future development of conceptual and theoretical approaches to diversity, equity, and inclusion (DEI) management in the hospitality industry, including dimensions of diversity in hospitality, such as gender, cultural/ethnic, age, disability, sexual orientation, and Indigenous workers. Elucidative examples are used from different countries such as Australia, Austria, Canada, Japan, United Arab Emirates, and India, and the volume takes a solution-based approach, providing future directions for emerging diversity researchers.
Global in perspective, this book is a pivotal teaching resource for academics, an illustrative reference resource for Ph.D. students and early career researchers who work on workforce diversity and a practical guide for managers and HR consultants. It will also appeal to wider audiences, including those in tourism, recreation and leisure studies, and other professional fields.
Part 1: Introduction to the handbook
1 Diversity, equity, and inclusion management in the hospitality industry: Overview and agenda
Ashokkumar Manoharan, Juan M. Madera, and Manisha Singal
Part 2: Concepts
2 Historical perception of diversity and its management in the hospitality industry
Adela J. McMurray and Upekha Andrahannadi
3 Theories of diversity, equity and inclusion
Stefan Gröschl
Part 3: Dimensions of diversity in hospitality
4 Gender diversity in hospitality
Michelle A. Russen and Mary Dawson
5 Ethnic diversity in hospitality
Aaron Hsiao, Eunbi Jo, Emily Ma, and Sacha Reid
6 Age diversity in hospitality
Cass Shum, Ankita Ghosh, Yunxuan (Carrie) Zhang, and Yuang-Sheng (Ken) Chiu
7 Disability diversity in hospitality
Valentini Kalargyrou and David Scott
8 Sexual orientation diversity in hospitality
Alan Yen and Kwang-Ho Lee
9 Indigenous workers in hospitality
Mamun Ala, Kuldeep Kaur, Sehrish Shahid, Mahan Poorhosseinzadeh, and Ingrid Day
10 Migrant workers in hospitality
Beni Halvorsen, John Hatzinikolakis, Sumi Ingerson, and Brad Nikolic
11 Invisible diversity in the hospitality industry
Christopher J. Waterbury and Nicholas A. Smith
12 Intersectionality in hospitality
Shelagh Mooney and Tom Baum
Part 4: Diversity management perspectives
13 Workforce diversity and management in the hospitality industry: An equal employment opportunity and affirmative action perspective
Michael D. Caligiuri and Phillip M. Jolly
14 Diversity recruitment in hospitality: Attracting more applicants and a wider talent pool through employer branding
Christina M. Scott-Young, Anthony McDonnell, and Ashokkumar Manoharan
15 Diversity training in the hospitality industry
Juan M. Madera and Alberto Beiza
16 Glass ceilings and sticky floors: Antecedents of gender pay equity in the hospitality industry
Kathleen Iverson
17 Organizational culture and ethnic diversity
Ashokkumar Manoharan and Juan M. Madera
18 Strategic diversity management in hospitality
Mehmet Bahri Saydam, Osman M. Karatepe, Hamed Rezapouraghdam, and Fevzi Okumus
19 Diversity management during pandemic
Lindsey Lee and Heyao Yu
Part 5: Global diversity management
20 Diversity, equity, and inclusion management in the Australian hospitality industry
Ashokkumar Manoharan and Owen Webb
21 Diversity, equity, and inclusion management in Austrian hospitality industry
Andrea Elizabeth Romo Pérez
22 Diversity, equity, and inclusion management in the Canadian hospitality industry
Frederic Dimanche and Maggie Perzyna
23 Diversity, equity, and inclusion management in the Indian hospitality industry
Prachi Thakur and Catheryn Khoo
24 Diversity, equity, and inclusion management in the Japan hospitality industry
Yoshio Yanadori and Masako Taylor
25 Diversity, equity, and inclusion management in the Arab hospitality industry
Sophia Rahaman, Senthilkumaran Piramanayagam, Bhakti More, and Jason Robert Fitzsimmons
Part 6: Diversity, equity, and inclusion management in the hospitality industry – practice
26 Hilton’s approach to diversity, equity and inclusion management
Gregg Rockett
27 Diversity, equity, and inclusion management in clubs
Tien Au Phan
28 Diversity, equity, and inclusion management in the restaurant industry
Shweta Chandra, Rohan Bhalla, and Aditya Ranjan
29 Diversity, equity, and inclusion management in the events industry
Efnan Ezenel and Cemile Ece
Part 7: Emerging issues and the future of diversity, equity, and inclusion management in the hospitality research
30 Lookism in hospitality and tourism: An overview and exploration of contemporary lookism issues
Janice (Jane) Jones and Pi-Shen Seet
31 Religious diversity and well-being in the hospitality industry
Tamer Koburtay and Jawad Syed
32 Future research on diversity management practices in hospitality
Wanda Costen and Riana Smith
33 Moving toward inclusion and belonging – the significance of belonging in hospitality
Lee Waller and Iuliana Popa
34 The future of diversity, equity, and inclusion research in hospitality
Juan M. Madera, Ashokkumar Manoharan, and Manisha Singal
Biography
Ashokkumar Manoharan is Senior Lecturer in Strategic Management at the College of Business, Government and Law. His research interests cover Diversity, Equity and Inclusion management in the hospitality industry, focusing on workforce diversity, migrant workers, people with disability and related diversity management practices, and organizational culture. Dr. Manoharan has been widely published in academic journals, has presented at numerous international conferences, and has been successful in obtaining external grants.
Juan M. Madera is Curtis L. Carlson Endowed Professor at the Conrad N. Hilton College of Global Hospitality Leadership, University of Houston. His research interest includes diversity and discrimination in the workplace, employment interview and selection issues, training and development, and research methodology. Dr. Madera has authored more than 90 peer-reviewed journal articles, trade articles, and book chapters. He is the recipient of numerous grants and fellowships, including from the NSF, USDA-NIFA, Sloan Foundation, and Ford Foundation.
Manisha Singal is Professor at the Howard Feiertag Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, USA. Her research explores the relationship between environmental, social, and governance (ESG) issues and financial performance. She also investigates how unique attributes of the hospitality and tourism industry differentially influence firm strategy and performance. Dr. Singal is a recipient of several best paper awards at international conferences and serves as an editorial board member at many journals, including the International Journal of Hospitality Management, the Journal of Hospitality and Tourism Research, and Family Business Review.
"Diversity, equity, and inclusion (DEI) assume importance given that the industry employs diverse staff and supports diverse stakeholders. The Handbook offers a unique and comprehensive perspective on DEI, drawing on the expertise of leading scholars and industry experts from around the world. The Handbook provides critical reviews and an appraisal of the current state of the art research and future development of conceptual and theoretical approaches to DEI in the hospitality industry."
Kaye Chon, Ph.D., CHE, Dean and Chair Professor, School of Hotel and Tourism Management, The Hong Kong Polytechnic University
"Diversity, equity, and inclusion (DEI) has risen to become one of the most critical and vexing challenges in the hospitality industry. This Handbook offers a comprehensive overview of the nature and scope of DEI issues that are acutely pertinent in service- and labor-intensive settings. It provides a critical review and analysis of the research that has been conducted to date, and offers numerous avenues for future theoretical development and investigation. I applaud the authors in delivering a timely and constructive resource for advancing our understanding about the utility and impact of DE&I initiatives in the hospitality industry."
Dr. J. Bruce Tracey, Kenneth and Marjorie Blanchard Professor of Human Resource Management, Nolan School of Hotel Administration, Cornell University
"This handbook will help scholars and practitioners keep up to date with the latest empirical knowledge and reflective practice on the issue of diversity, equity, and inclusion in the hospitality industry. I highly recommend the handbook full of insightful contents with practical value!"
Peter B. Kim, Ph.D. Professor, Auckland University of Technology, New Zealand
"This Handbook is an outstanding contribution to the field of hospitality management. The authors' emphasis on diversity, equity, and inclusion (DEI) as central to the success of the industry is both timely and important. The contributions from scholars, academics, and industry experts ensure a comprehensive and global perspective. It is an indispensable resource for anyone interested in advancing DEI in the hospitality industry."
Michelle "Mikki" Hebl, Martha & Henry Malcolm Lovett Chair of Psychology, Rice University, USA
