The Routledge Handbook of Employee Communication and Organizational Processes

Foreword 

1.     Introduction to the Routledge Handbook of Employee Communication and Organizational Processes, Soojin Kim, Patrice M. Buzzanell, Alessandra Mazzei, and Jeong-Nam Kim 

Part I. Theoretical Frameworks

2.     Public Relations Research on Employee Communication, Lisa Tam and Jeong-Nam Kim

3.     Organizational Communication Research on Employee Communication, Patrice M. Buzzanell, Willow Craine, Sidney Murray, and Maggie Vail

Part II. Employee Communication as Complex Phenomena

4.     Boundary-Spanning Behavior and its Implications for Employee Communication, Loarre Andrew Perez and Kyoungmin Lee

5.     Employee Social Media Literacy to Promote Employee Communication Behaviors for Sensemaking and Sensegiving Countering Crisis Misinformation, Young Kim

6.     Employee Voice, Johny Garner

7.     Creativity and Creative Processes in Organizations: A Network Perspective, Seungyoon Lee and Ajay Shah

8.     Scouting and Vocalizing in Workplace: A Theoretical Approach to Address Quiet Quitting while Promoting Scouting Behavior, Myoung-Gi Chon and Soo Park

9.     Employee Silence, Ryan S. Bisel and Egbe B. Okpaireh

10.  Understanding Employee Dissent in Relations to Organizational Processes, Minjeong Kang

11.  Bedroom and Boardroom: Workplace Romance and Organizational Gossip, Sean Horan and Rebecca M. Chory

12.  Organizational Secrecy, Anna W. Wolfe  

13.  Employee Communication and Secrecy Breaches, Eric Karikari

14.  Employee Whistleblowing, Cary A. Greenwood 

Part III. Employee Communication and Organizational Process

15.  Causes, Contexts, and Consequences of Employee Communication, Soojin Kim, Alessandra Mazzei, Jarim Kim

16.  Enacting Ethics beyond Institutionalization: Creating Ethical Culture, Leadership and Employee Communication, Shannon Bowen

17.  Corporate Heritage for Employee Communication: Investing in History to Share the Future, Valentina Martino and Alessandro Lovari

18.  Employee Communication and Organizing in Not-for-Profits, Kristie McAllum, Laura Ginoux, Félix Bourget Careau

19.  Employee Communication: Resources, Behavior, Enablement, Alessandra Mazzei

20.  Coworkership and Engagement: Towards a Communication-Centered Pespective, Rickard Andersson, Mats Heide, and Charlotte Simonsson

21.  Leadership Communication: A Multidisciplinary Review of Theoretical Approaches, Applications, and Emerging Opportunities, Cen April Yue, Weiting Tao, and Linjuan Rita Men

22.  Employee Communication and Organizational Environment, Jennifer Mease

23.  Employee Appreciation – A Communication Perspective, Julia Stranzl, Sabine A. Einwiller, and Christopher Ruppel

24.  Care, Justice, and Resilience: Designing Positive Employee Communication from Organizational Communication Perspectives, Ziyu Long and Lauren L. Buisker

25.  Employee Communication and Well-being, Enzhu Dong and Yeonjae Lee

26.  Organizational Listening by Employers and Employees: The Communication ‘Glue’ for Organizational Success, Jim Macnamara

27.  Employees’ Lived Experiences and Co-creational Employee Engagement Approach, Laura L. Lemon 

Part IV. Emerging Trends in Research on Employee Communication

28.  Connection, or Communicating the Place and Purpose of Work on Social Media, Timothy Betts and Logan E. Gibbs

29.  Navigating Employee Communication During Times of Backlash: An Affordance Perspective on Online Organizing, Sean M. Eddington, Caitlyn M. Jarvis, Cale Morrow, Mara McGhee, and Chase R. Jordan

30.  Tracing the History of Organizational Representatives’ Communication Competence, Kaisa Pekkala, Chiara Valentini, and Vilma Luoma-aho

31.  Challenges for Global and International Employee Communication, Ana Tkalac Verčič

32.  Hybrid Work Context and Leadership Communication, Luca Quaratino

33.  Employee Activism for Social Impacts: The Strategic Management and Relational Approach, Chun-Ju Flora Hung-Baesecke and Kate Delmo

34.  From Employee Engagement to Worker Voice: Communicative Dilemmas in Labor and Supply Chains in the Global South, Shiv Ganesh, Bhoopali Nandurkar and Samantha Rae Shorey

35.  Belonging at Work, Brenda J. Allen

36.  A Multinational Company with Foreign Employees, Sunha Yeo and Norliana Hashim

37.  Internal Corporate Social Responsibility: A Communication Perspective on CSR for Employees, Katharine E. Miller

38.  The Role of Internal Communication in Predicting Remote Employee Engagement in a Crisis: An Expanded Framework of Remote Internal Crisis Communication (RICC), Ganga Dhanesh and Gaelle Pitcherit-Duthler

39.  When Employee Communication Behavior Triggers Organizational Crisis: Strategic Thinking about Internal Crisis Communication (ICC) in Public Relations, Yunna Rhee and Bitt Moon

40.  Pandemic and Employee Communication: Unprecedented Changes in Employee Communication and Organizational Processes, Silvia Ravazzani

41.  AI, Chatbots, and Employee Communication, Kerk F. Kee, Shan Xu, and Kulsawasd Jitkajornwanich

42.  Conclusion, Patrice M. Buzzanell, Soojin Kim, Alessandra Mazzei, and Jeong-Nam Kim 

Index

Biography

Soojin Kim is an Associate Professor and Program Director in the School of the Arts and Media, University of New South Wales (UNSW), Australia. Her research seeks to find connections between public/stakeholder insights and organizations’ optional strategies for facilitating meaningful engagement and collaboration. She has published in peer-reviewed journals, including Public Relations Review, Communication Research, Journal of Business Research, International Journal of Communication, and International Journal of Strategic Communication.

Patrice M. Buzzanell is a Distinguished Professor in the Department of Communication at the University of South Florida, USA. Her primary research areas are organizational communication, career, work-life, resilience, feminist/gender organizing, and design. She has been honored with the Purdue Provost Mentorship Award and Distinguished Professorship, as well as ICA’s B. Aubrey Fisher Mentorship Award.

Alessandra Mazzei is a Professor of Management at IULM University, Milan, Italy. She has been awarded with several scientific prizes and published several books and articles in journals such as International Journal of Strategic Communication, Corporate Communications: An International Journal, Business Ethics Quarterly, and Journal of Business Research. Her research interests focus on internal communication and employee engagement, organizational voice and silence, whistleblowing, and internal crisis communication.

Jeong-Nam Kim is a communication theorist. He is known for his theory, Situational Theory of Problem Solving (STOPS), and is the founder and leader of the DaLI (Debiasing and Lay Informatics) laboratory, which aims to tackle some of the most pressing information problems of our time such as pseudo-information, public biases, and failing information markets.