The Routledge Handbook of Language in the Workplace: 1st Edition (e-Book) book cover

The Routledge Handbook of Language in the Workplace

1st Edition

Edited by Bernadette Vine


444 pages

Purchasing Options:$ = USD
Hardback: 9781138915855
pub: 2017-08-17
eBook (VitalSource) : 9781315690001
pub: 2017-08-09
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The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse.


"This handbook provides a superb overview of the field of language and communication in the workplace. Written in a highly accessible style, its five main sections offer a comprehensive picture of this multifaceted field, with each of the section chapters explaining historical background as well as current research and developments. I’ll definitely be referring to it regularly. Very highly recommended!"

Helen Spencer-Oatey, University of Warwick, UK

Table of Contents


Meredith Marra and Jo Angouri



Bernadette Vine

Section I: Theoretical and Methodological Approaches

1 Interactional Sociolinguistics

Cynthia Gordon and Joshua Kraut

2 Conversation Analysis

Merran Toerien

3 Critical Discourse Studies

Veronika Koller

4 Linguistic Ethnography

Nick Wilson

5 Corpus Linguistics

Michael Handford

6 (Im)politeness Theory

Michael Haugh and Yasuhisa Watanabe

7 Rapport Management

Jeannie Fletcher

8 Social Constructionism

Mariana Lazzaro-Salazar

9 Communities of Practice

Brian W. King

10 Genre Theory

Kieran A. File

Section II: Different Workplace Settings

11 Corporate Settings

Dorien Van De Mieroop and Jonathan Clifton

12 Language in Blue-Collar Workplaces

Dorte Lønsmann and Kamilla Kraft

13 Language in Legal Settings

Bronwen Innes

14 Service Encounters

J. César Félix-Brasdefer

15 Call Centre Discourse

Jon S. Y. Hui

16 Genetic Counselling

Olga Zayts

Section III: Key Areas of Workplace Talk

17 Directives in Workplace Discourse

Junko Saito and Haruko Minegishi Cook

18 Relational Talk at Work

Julien C. Mirivel and Ryan Fuller

19 Humour in the Workplace

Bernie Chun Nam Mak

20 Workplace Narratives

Hans J. Ladegaard

21 Miscommunication at Work

Maria Stubbe

22 Conflict Talk

Almut Koester

23 Argumentation in the Workplace

Jérôme Jacquin

24 Interpreting in the Workplace

Chase Wesley Raymond

Section IV: Identity and the Workplace

25 Gender and the Workplace

Louise Mullany and Melissa Yoong

26 Leadership

Stephanie Schnurr

27 Intercultural Communication in the Workplace

Janet Holmes

28 Identity in the Workplace in a Context of Increasing Multilingualism

Georges Lüdi

29 Men's Talk in Women's Work: Doing Being a Nurse

Joanne McDowell

30 Professional Identity Construction: Cabin Crew Discourse

Barbara Clark

Section V: Applications

31 Vocational Education

Stefano A. Losa

32 Gender, Language, and Leadership: Enabling Women Leaders

Judith Baxter

33 Language Preparation for Internationally Educated Professionals

Julie Kerekes

34 Language Learning On-the-Job

Lynda Yates

About the Editor

Bernadette Vine is Research Fellow on the Wellington Language in the Workplace Project ( and Corpus Manager for the Archive of New Zealand English, both based at the School of Linguistics and Applied Language Studies in Victoria University of Wellington, New Zealand. Bernadette’s research interests include workplace communication, leadership, and New Zealand English.

About the Series

Routledge Handbooks in Applied Linguistics

Routledge Handbooks in Applied Linguistics provide comprehensive overviews of the key topics in applied linguistics. All entries for the handbooks are specially commissioned and written by leading scholars in the field. Clear, accessible and carefully edited Routledge Handbooks in Applied Linguistics are the ideal resource for both advanced undergraduates and postgraduate students.

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
LANGUAGE ARTS & DISCIPLINES / Linguistics / General