1st Edition

The Routledge Handbook of Language in the Workplace

Edited By Bernadette Vine Copyright 2018
    470 Pages
    by Routledge

    470 Pages
    by Routledge

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    The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse.


    Meredith Marra and Jo Angouri


    Bernadette Vine

    Section I: Theoretical and Methodological Approaches

    1 Interactional Sociolinguistics
    Cynthia Gordon and Joshua Kraut

    2 Conversation Analysis
    Merran Toerien

    3 Critical Discourse Studies
    Veronika Koller

    4 Linguistic Ethnography
    Nick Wilson

    5 Corpus Linguistics
    Michael Handford

    6 (Im)politeness Theory
    Michael Haugh and Yasuhisa Watanabe

    7 Rapport Management
    Jeannie Fletcher

    8 Social Constructionism
    Mariana Lazzaro-Salazar

    9 Communities of Practice
    Brian W. King

    10 Genre Theory
    Kieran A. File

    Section II: Different Workplace Settings

    11 Corporate Settings
    Dorien Van De Mieroop and Jonathan Clifton

    12 Language in Blue-Collar Workplaces
    Dorte Lønsmann and Kamilla Kraft

    13 Language in Legal Settings
    Bronwen Innes

    14 Service Encounters
    J. César Félix-Brasdefer

    15 Call Centre Discourse
    Jon S. Y. Hui

    16 Genetic Counselling
    Olga Zayts

    Section III: Key Areas of Workplace Talk

    17 Directives in Workplace Discourse
    Junko Saito and Haruko Minegishi Cook

    18 Relational Talk at Work
    Julien C. Mirivel and Ryan Fuller

    19 Humour in the Workplace
    Bernie Chun Nam Mak

    20 Workplace Narratives
    Hans J. Ladegaard

    21 Miscommunication at Work
    Maria Stubbe

    22 Conflict Talk
    Almut Koester

    23 Argumentation in the Workplace
    Jérôme Jacquin

    24 Interpreting in the Workplace
    Chase Wesley Raymond

    Section IV: Identity and the Workplace

    25 Gender and the Workplace
    Louise Mullany and Melissa Yoong

    26 Leadership
    Stephanie Schnurr

    27 Intercultural Communication in the Workplace
    Janet Holmes

    28 Identity in the Workplace in a Context of Increasing Multilingualism
    Georges Lüdi

    29 Men's Talk in Women's Work: Doing Being a Nurse
    Joanne McDowell

    30 Professional Identity Construction: Cabin Crew Discourse
    Barbara Clark

    Section V: Applications

    31 Vocational Education
    Stefano A. Losa

    32 Gender, Language, and Leadership: Enabling Women Leaders
    Judith Baxter

    33 Language Preparation for Internationally Educated Professionals
    Julie Kerekes

    34 Language Learning On-the-Job
    Lynda Yates


    Bernadette Vine is Research Fellow on the Wellington Language in the Workplace Project (www.victoria.ac.nz/lwp/) and Corpus Manager for the Archive of New Zealand English, both based at the School of Linguistics and Applied Language Studies in Victoria University of Wellington, New Zealand. Bernadette’s research interests include workplace communication, leadership, and New Zealand English.

    "This handbook provides a superb overview of the field of language and communication in the workplace. Written in a highly accessible style, its five main sections offer a comprehensive picture of this multifaceted field, with each of the section chapters explaining historical background as well as current research and developments. I’ll definitely be referring to it regularly. Very highly recommended!"
    Helen Spencer-Oatey, University of Warwick, UK