The Routledge Handbook of Tourism Impacts: Theoretical and Applied Perspectives, 1st Edition (Hardback) book cover

The Routledge Handbook of Tourism Impacts

Theoretical and Applied Perspectives, 1st Edition

Edited by Dogan Gursoy, Robin Nunkoo


526 pages | 32 B/W Illus.

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Hardback: 9781138494961
pub: 2019-05-23
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This handbook explores and critically examines both positive and negative impacts of tourism development focusing on the past, present and future issues, challenges and trends from a multidisciplinary global perspective. Through a comparative approach involving international case studies, this book explores our understanding of tourism impacts and contributes to the theoretical development on relationships between tourism impacts and community support for tourism development.

This handbook focuses on a variety of geographical locations drawing from the knowledge and expertise of highly-regarded academics from around the world. Specifically, it explores the adoption and implementation of various tourism development and impact management approaches in a wide range of global contexts, while identifying their trends, issues and challenges. It addresses strategies relating to innovation, sustainability and social responsibility, and critically reviews the economic, socio-cultural, environmental, political and technological impacts of tourism. The text also identifies future trends and issues, as well as exploring the methods used to study tourism impacts.

Conveying the latest thinking and research, this handbook will be a key reference for students, researchers and academics of tourism, as well as development studies, geography, cultural studies, sustainability and business, encouraging dialogue across disciplinary boundaries and areas of study.

Table of Contents


Robin Nunkoo and Dogan Gursoy


Chapter 1: Tourism planning and tourism impacts

Dr. Donald G. Reid, Ph.D

Chapter 2: Tourism and Quality of Life

Perunjodi Naidoo and Prabha Ramseook-Munhurrun

Chapter 3: Overview of underpinnings of tourism impacts: the case of Lisbon destination

Sandra Maria Correia Loureiro, Eduardo Moraes Sarmento and João Ferreira do Rosário

Chapter 4: Tourism Planning – the United Nations World Tourism Organisation INSTO programme: the example of Raglan, New Zealand.

Chris Ryan, Zhe Chen, Li Linrui and Mary Anne Ramos Tumanan

Chapter 5: The impacts of tourism on animals

Neil Carr

Chapter 6: Impacts of Elephant Tourism in Thailand

Eric Laws, Noel Scott and John Koldowski


Chapter 7: The Economic Impacts of Tourism

Orhan Icoz and Onur Icoz

Chapter 8: Tourism and Income Inequality in Mauritius: An empirical investigation:

Sheereen Fauzel

Chapter 9: Local economic development, rural tourism and communities: Southern African perspectives

Deserè Kokt and Johan Hattingh

Chapter 10: Tracing the Economic Impacts of Adventure Travel

Paige P. Viren, Ph.D. and Christina Beckmann

Chapter 11: Long-Term Economic Impacts of tourism:

João Romão

Chapter 12: The effects of small and medium tourism enterprises on destinations

Dr. Sevinç ASLAN and Prof. Dr. Mithat Zeki DİNÇER

Chapter 13: Economic Impact of Visitor (Trader) Harassment on Tourist Destinations and What Tourism Leaders Can Do About It

Annmarie Nicely and Karla "Gabbie" Morrison

Chapter 14: The Extraordinary League of Rural Women Entrepreneurs of Malawi: The Socio Economic Impacts of Tourism in Malawi

Gerald Milanzi

Chapter 15: The Role of Tourism in Poverty Alleviation in Mauritius

B Seetanah


Chapter 16: Socio-Cultural Impacts of Tourism

Dr. Ozlem Tekin and Dr. Roya Rahimi

Chapter 17: Social Impacts of Tourism – A critical literature review on the interrelation between well-being and tourism in the case of seniors

Kovács, E.., Kiss, K. – Sziva, I. and Michalkó, G.

Chapter 18: Social Psychological Effects of Tourism: Evaluation of the Tourist-Local People Interaction within the Context of Allport's Intergroup Contact Theory

Sedat, Çelik,

Chapter 19: Socio-cultural impacts of tourism development on heritage sites

Prof. Dr. Orhan AKOVA and Ozan ATSIZ

Chapter 20: Socioeconomic Impacts of Tourism on the local community: Nkhata Bay District, Malawi

Grace Kamanga and Eugenio Njoloma


Chapter 21: Environmental Impacts of tourism

Özge Kocabulut, Nisan Yozukmaz, and Serkan Bertan

Chapter 22: Tourism and the Environment

Mahmoud. M. Hewedi, and Reem Elmasry

Chapter 23: Environmental Impact of the Ugly Face of Tourism: Pollution and Management Perspectives

Solmaz L. Azarmi, Roozbeh Vaziri, Ayman Kole, Akeem A. Oladipo, and Ahmet. Bulend Goksel

Chapter 24: Sensitization of Tourists about: Climate Change and Its Associated Impacts on the Tourism Sector. A Case of Mauritius

Adjnu Damar Ladkoo

Chapter 25: Sustainable Tourism as a catalyst for positive environmental change: A Case of LUX* Resorts & Hotels

Vishnee Sowamber and Haywantee Ramkissoon (PhD)


Chapter 26: Political impacts of tourism

Richard Butler and Wantanee Suntikul

Chapter 27: Tourism performances, government effectiveness and local growth. The Italian Cultural Heritage perspective

Dante Di Matteo

Chapter 28: Impacts of corruption on tourism: a stop-and-go period for Brazilian tourism

Roseane Barcellos Marques, Carlos Alberto Alves and Elizabeth Kyoko Wada


Chapter 29: Smart Tourism Ecosystem Impacts

Prof. Dr. Beykan Çizel and Edina Ajanovic

Chapter 30: The Onward March of Technology and its Impact on the World of Tourism

Sagar Singh

Chapter 31: Smart tourism ecosystems impacts on tourism destinations

Erdem AKTAŞ and Avşar KURGUN, PhD

Chapter 32: Towards Digital Era: Adding Value by IT in the Tourism Industry



Chapter 33: A critical review of statistical techniques and application used to study tourism impacts

Edward C. Bolden, III

Chapter 34: A Bayesian modelling approach to assess the moderating effect of gender and nationality on perception of residents towards Support of Tourism Development in the United Arab Emirates

Nada Al-Sabri, Avraam Papastathopoulos, and Syed Zamberi Ahmad

Chapter 35: A Review of the Application of Social Exchange Theory in Tourism Research

Dan Musinguzi, Ph.D.

List of Contributors:

Dr. Donald G. Reid is University Professor Emeritus in the School of Environmental Design and Rural Development at the University of Guelph, Canada. Dr. Reid’s research focuses on community development and social planning, as well as, tourism and leisure planning. Don’s work is centered in Canada and Africa. Publications focus on community development, tourism, leisure and the marginalized in society. He has authored four books, numerous book chapters and journal articles, as well as a number of professional reports on these subjects.

Perunjodi Naidoo <> is a Senior Lecturer at the School of Sustainable Development and Tourism, University of Technology Mauritius . She was awarded a PhD in tourism in 2014.  Her main research areas relate to tourism development and hospitality management. She is particularly interested in tourism development in small island developing states, the well-being of destination communities, enclave tourism, agritourism, tourism in emerging markets, and the tourism experience. She has published in journals such as Current Issues in Tourism, Journal of Destination Management and Marketing, Managing Service Quality, and International Journal of Quality and Service Sciences,

Prabha Ramseook-Munhurrun <> is a Senior Lecturer at the School of Sustainable Development and Tourism at the University of Technology, Mauritius. She received her PhD in 2013. Her research interests include customer service experience, destination marketing and management, service quality, consumer behaviour and sustainable development with particular emphasis on sustainable tourism development and sustainable consumption. She has published in numerous journal articles, and presented several conference papers in these subject areas.

Sandra Maria Correia Loureiro (PhD) is a professor at Instituto Universitário de Lisboa (ISCTE-IUL), Business Research Unit (BRU/UNIDE) and SOCIUS. She is the director of PhD in Tourism Management and the coordinator of the specialization in Marketing of PhD in Management. Her current research interests include consumer-brand relationships and engagement and tourism marketing issues. Her papers have been published in a variety of peer reviewed journals that include International Journal of Hospitality Management, Journal of Travel and Tourism Marketing, Journal of Retailing, Journal of Service Management, Journal of Cleaner Production, Journal of Brand Management or Online Information Review. Her work has also been presented at respected international conferences such as EMAC, ANZMAC, and KAMS-GMC. Sandra serves as a reviewer for several international journals and conferences and has participated in several research projects funded by the EU and FCT (Foundation for Science and Technology).

Eduardo Moraes Sarmento (PhD) is a professor at Lusófona Uversity (ULHT) and a researcher at the same University as well as CEsA (ISEG - University of Lisbon).

His research interests include various topics such as tourism and sustainability, consumer-brand relationships and engagement and tourism marketing issues. 

He has written several international papers in a variety of respected peer reviewed journals. 

He has been invited for several international conferences as an expert. Eduardo is an international reviewer for several international journals and conferences. Finally, he is also an international consultant in the areas of tourism management and sustainability or auditing.

João Ferreira do Rosário (PhD) is full-time marketing professor-adjunct at Escola Superior de Comunicação Social (ESCS)-Instituto Politécnico de Lisboa, coordinator of a ESCS Research Line and member of the Scientific Council. He has a PhD in Management from Instituto Superior de Economia e Gestão- University of Lisbn and a Master Degree from Universidade Católica Portuguesa Business School. He is a research fellow at ICML and published articles in scientific journals, presentations, conferences and was coordinator in European academic projects like Businet-HedCom, REVE-IP "Business Game" or IP ISTAR-DOT-Erasmus. His research areas are strategic marketing, competition and pricing, marketing analytics and marketing information systems.

Chris Ryan is Professor of Tourism at the University of Waikato. He is director of the Raglan INSTO initiative, editor of Tourism Management and has over 200 refereed journal articles and 14 books to his name.

Zhe Cheng is a doctoral student at the University of Waikato’s China-New Zealand Tourism Research Unit and is completing his doctoral research on issues relating to place attachment and inter-generational change

Li Linrui completed her Master’s degree at the University of Waikato in 2017 and is currently working and exploring the South Island in New Zealand before deciding what she may do next.

Mary Anne Ramos Tumanan completed her doctoral studies at the China-New Zealand Tourism Research Unit examining concepts of place attachment and social change in three rural villages in Anhui Province, China. She lectures at the University of the Philippines and was involved in the Raglan project from 2016 to 2018.

Neil Carr is Professor and Head of Department of Tourism at the University of Otago, New Zealand. In addition, he has been the editor of the Annals of Leisure Research since 2013. Neil’s research focuses on understanding behaviour within tourism and leisure experiences; with a particular emphasis on animals, children and families, and sex. His publications include, among others, Tourism and Animal Welfare, CABI(with Don Broom) and Dogs in the Leisure Experience, CABI.

Eric Laws is Professor of Tourism at Siam University, Bangkok. Eric has a PhD from Griffith University and an MPhil from the University of Surrey. He is the author or editor of 18 books on tourism management topics including service quality, marketing, destination impacts, crisis recovery and structural relations in the tourism industry.

Noel Scott is Professor of Tourism Management and Deputy Director, Griffith Institute for Tourism. His research interests include the study of tourism experiences, destination management and marketing, and stakeholder organization. He has over 210 academic articles published including 13 books. He is on the Editorial Board of 10 journals and a member of the International Association of China Tourism Scholars.

John Koldowski is a Foreign Expert in Tourism within the School of Tourism at Leshan Normal University in China’s Sichuan Province. Previously he was with the College of Innovation at Thammasat University in Thailand after leaving his position as Deputy CEO of the Pacific Asia Travel Association (PATA). John is interested in the changing dynamics of traveller profiles and movements across the Asia Pacific region as well as the factors that drive those changes.

Orhan Icoz is Professor of Tourism Management at the Department of Tourism Guidance, Faculty of Economics and Business Administration, Yasar University, Izmir, Turkey. He obtained his PhD in Tourism Management from Dokuz Eylul University in 1987. His research interests include Economics of Travel and Tourism, Tourism and Hospitality Marketing, Tourism Planning and Policy.

Onur Icoz is Assistant Professor of Tourism Management at the Department of Travel Management, Faculty of Tourism, Adnan Menderes University, Kusadasi, Turkey. He obtained his PhD in Tourism Management from Dokuz Eylul University in 2013. His research interests include Marketing in Tourism, Social Media Marketing, Sport Tourism and Destination Branding.

Dr Sheereen Fauzel is a Senior lecturer at the University of Mauritius. Having completed a PhD in International Economics from the University of Mauritius, a Master’s degree in Banking and Finance and a Bachelor degree in Economics and Finance, her areas of expertise are International Economics, development economics and related areas. She has participated in international conferences and has publication in notable international journals of Business, Economics and Tourism. She is a reviewer for a number of refereed journals including Current issues in Tourism and Journal of Hospitality Marketing and Management among others. Email:

Deserè Kokt is Associate Professor Human Resource Management, Department of Business Management, Central University of Technology, Free State, Bloemfontein, South Africa

Johannes Leon Hattingh, is Lecturer in Tourism Management at the Department of Tourism and Event Management, Central University of Technology, Free State, Bloemfontein, South Africa

Dr. Paige P. Viren studies consumer behavior and tourism, with a focus on adventure travel and sustainable community-based tourism in rural areas. She has worked closely with the Adventure Travel Trade Association examining adventure industry issues and trends, and in rural communities in eastern North Carolina working in developing sustainable community-based tourism as an alternative means of diversifying the economy. Over 12 years of travel industry experience provides Dr. Viren with valuable insight into the importance of translating research into practical applications. She was selected as the 2012-13 Outstanding Faculty Affiliate for the Center for Sustainable Tourism, and awarded the University Scholarship of Engagement award for 2015-2106. Paige holds a BS and ME in Recreation & Tourism Studies from Bowling Green State University, and a PhD Park, Recreation & Tourism Resources Michigan State University.

Christina Beckmann works closely with small businesses, social enterprises, international development agencies, governments, and foundations. In addition to managing AdventureEDU, Christina leads ATTA’s research program, prioritizing research needs and developing projects to address them. She has served as an advisor to the National Geographic Center for Sustainable Development and the World Travel and Tourism Council and to start-up technology companies providing services to the adventure travel market. She holds a BA in Communication from Cornell University, an MA in Communication, Culture and Technology from Georgetown University, and an MBA with a concentration in Entrepreneurship from American University. Originally from Alaska, Christina now lives in San Francisco, California.

João Romão is a lecturer in Tourism and Regional Economics at Hokkaido University (Japan) and Researcher at University of Algarve (Portugal), where he obtained his PhD. in Tourism. He also holds a MsC. in Economics and Management of Science of Technology (University of Lisbon, Portugal) and he had international research experiences on environmental studies (Yale University, USA) and spatial economics (VU-Amsterdam, the Netherlands). His research interests and consultancy experience also include aspects related to innovation systems and urban planning. He is a co-chair of the Cluster on Tourism, Leisure and Recreation of the Network on European Communications and Transport Activities Research and a founding member of The Regional Science Academy.

Dr. Sevinç Aslan is a research assistant in Tourism Management Department at Istanbul University, Turkey. She has also PhD degree in Tourism Management program at Istanbul University. Her research interests include tourism entrepreneurship, small and medium sized enterprises,

Prof. Dr. Mithat Zeki Dinçer is a Professor Doctor in Faculty of Economics Department at Istanbul University. He is also the Head of Vocational School of Social Sciences. His research interests include economics, tourism economics, sustainable tourism.

Annmarie Nicely is Associate Professor in Hospitality & Tourism, Purdue University, Indiana, USA. She is also lead researcher in the School of Hospitality & Tourism Management at Purdue’s Visitor Harassment Research Unit.

Karla "Gabbie" Morrison is a Master’s student in Communication Studies, Ball State University, Indiana, USA

GERALD MILANZI is a lecturer in the Faculty of Tourism, Hospitality and Management studies at Mzuzu University in Malawi and currently a PhD candidate at the department of management, University of Leicester in England. His current research project focuses on exploring ethnic and indigenous entrepreneurship in Malawi.

Dr Boopen Seetanah is an Associate Professor at the University of Mauritius (UoM) with research interest in tourism and transport economics, international trade and finance and development economics. He is also currently the Co Chair of the WTO Chair (UoM) and the Director of Research at the International Center for Sustainable Tourism and Hospitality at the UoM. Boopen has been consulting with the local government and also numerous organizations including the UNEP, UNDP, World Bank, ADB, ILO and RMCE amongst others.

Dr. Ozlem Tekin (e-mail: is a lecturer in Tourism and Hotel Management department of Bandirma Onyedi Eylul University, Turkey. By profession, she is tourist guide. Tekin’s major research interests are Technology Based Marketing, Augmented Reality Marketing in Tourism Destinations, Touristic Product Diversification, Service Quality of Tour Guides and Destination Management. Her Master thesis topic was ‘Within the Scope of Touristic Product Diversification, Ecotourism Routes in Konya’ where she researched alternative ecotourism routes with map references and proposed promoting the new routes with destination stakeholders. Her PhD thesis topic was ‘Usage of Augmented Reality Applications in Destination Marketing- The Case of Travel Agencies’. This PhD thesis is one of premise researches about augmented reality marketing for tourism in Turkey. Her publications on Ecotourism, Religious Tourism and Cultural Heritage Management are placed in many conference proceedings, journals and books.

Dr Roya Rahimi is a reader in Tourism and Hospitality Management at the University of Wolverhampton. She teaches across tourism, hospitality and events subject areas and supervises undergraduate/postgraduate dissertations and PhD students. Her research interests are Innovation, Big data, CRM, Organisational Culture, Gender Equality and Tourism Higher Education. Her work has been published in top-tier journals such as Annals of Tourism Research, Journal of Tourism and Hospitality Research, Journal of Travel & Tourism Marketing, International Journal of Contemporary Hospitality Management and Anatolia. Her work has been also presented at various international conferences and appears in book chapters released by Routledge, CABI, Emerald and IGI. Roya is the regional editor (Europe) for Journal of Hospitality and Tourism Insights and also book reviews editor for Journal of Hospitality & Tourism Management (JHTM). She sits on the editorial board of different leading journals including Journal of Hospitality and Tourism Technology, European Management Review, European Journal of Tourism Research, Journal of Hospitality & Tourism Management and The International Journal of Tourism Sciences. Roya is also co-editing a special issue on Big data in the Tourism and Hospitality Industry for Journal of Hospitality and Tourism Technology. She received The Valene L. Smith Prize for the best presented paper at the International Conference of Service Quality in Hospitality & Tourism in Isfahan at 2016. In 2017 she was nominated and shortlisted for her outstanding contribution to research in the University of Wolverhampton's Vice Chancellor awards for staff excellence. In 2017 one of her papers 'Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain'become the most read paper of the year in tourism and hospitality journals published by Taylor and franchise.

Edina Kovács is a PhD student at the Tourism Department of Corvinus University of Budapest and an Assistant Research Fellow at the Tourism Department of Budapest Business School. Her research topic is the relationship between tourism employment and quality of life and well-being in case of seniors. Her research interests also include the application of findings of behavioral economics in the field of tourism.

Kornélia Kiss former head of the Research Department of the Hungarian National Tourist Office is an associate professor and head of the Tourism Department of Corvinus University of Budapest. She obtained her PhD in subjective quality of life, her research interest include well-being and different aspects of consumer behavior in tourism.

Ivett Sziva is an associate professor and the leader of BA Program in Hospitality and Tourism at the Tourism Department of Corvinus University of Budapest. Ivett shows particular interest for researches in destination management and competitiveness, as well as in health tourism, especially from wellbeing aspects, and in sustainability issues.

Gábor Michalkó is Professor of Tourism at the Tourism Department of Corvinus University of Budapest and scientific advisor at Geographical Insitute of MTA. His recent research interests include urban tourism, shopping tourism, and the relationship between tourism and quality of life. He has published 8 books and nearly 150 scientific articles.

Sedat, Çelik, Assistant Professor at the Department of Tourism Management, Şırnak University, Şırnak / TURKEY. His doctorate on the quality of the destination. He is working in hotel management and tourism social psychology fields. He is refereeing in some scientific journals.

Prof. Dr. Orhan AKOVA is a Full Professor at the Department of Tourism Management at Istanbul University, İstanbul. He specializes in tourism studies. His research interests include socio-cultural impacts of tourism, sustainable tourism and management in tourism.

Ozan ATSIZ is a ressearch assistant at Bozok University and a Ph.D. candidate in the Department of Tourism at the Istanbul University. His research interest destination marketing and length of stay.

Grace Kamanga is a lecturer in the Department of Tourism at Mzuzu University Malawi. She holds a Master of Tourism from the University of Otago New Zealand. She has been a lecturer in the tourism field since 2012. Her research interests are tourism impacts and sustainability, corporate social responsibility and destination management.

Eugenio Njoloma received a Master of Social Science degree in International Studies from Rhodes University, South Africa. He taught Political Studies at Catholic University of Malawi prior to obtaining a lecturing position in the Department of Governance, Peace and Security Studies at Mzuzu University in Malawi. His research interests embrace the areas of peace and conflict studies and development studies.

Özge Kocabulut completed her Master program at Akdeniz University, Tourism Management in 2015. She has continued her PhD program Akdeniz University, Tourism Management since 2015. She has several published and submitted papers about niche marketing, consumer behaviour, cultural heritage and service quality at the tourism journals and conference. She works as research assistant at Pamukkale University, Tourism Faculty.

Nisan Yozukmaz is a Research Assistant at the Department of Tourism Management, Pamukkale University, Denizli, Turkey. She is continuing her PhD education at the Department of Tourism Management in Mugla Sıtkı Koçman University, Muğla, Turkey. Her research interests include tourist behaviour, tourist psychology, tourism marketing and tourism sociology.

Serkan Bertan is working as Assoc. Prof. Dr. at the Department of Tourism Management in Faculty of Tourism, Pamukkale University, Denizli, Turkey. He completed his PhD at the Department of Tourism Management in Dokuz Eylul University, İzmir in 2006. His research interests are hospitality management, social media marketing, technology and management information systems in tourism.

Mahmoud. M. Hewedi is currently emeritus professor at the Department of Hotel Studies, Faculty of Tourism and Hotels, Fayoum University, Egypt; obtained his B.Sc., M.Sc. and Ph.D. from University of Cairo. He is the founder and the ex. Dean of the Faculty of Tourism and Hotels at Fayoum University (1993 – 2003). In January 2004 was appointed the "Egyptian Educational Canceller" at the Egyptian Embassy in Trippoli. Through 1980 – 2003 spent several postdoctoral and visiting scholars at University College Cork in Ireland, North East Wales Institute, University of Salford and University of Cardiff Metropolitans in the UK. and University of Kiel in Germany. Through his academic life made several short visits to the Universities of Maryland and Kansas State (USA); University of Bournemouth (UK) and University of Alberta (Canada). He is the Editor of The Fayoum Journal of Tourism and Hospitality, supervised almost 30 M.Sc. and Ph. D. students, published more than 70 articles internationally and locally on different aspects of food and dairy sciences and related subjects including waste management. Since he was appointed dean to establish Faculty for tourism and hotels in 1994, he shifted and focused his research towards tourism and hospitality studies with 30 different publications in education quality, sense of place and travel life cycle. He participated and attended 10’s of local conferences as keynote speaker and some international ones. In the year 2010, he was granted "Fayoum University Pioneers Award for Social Sciences". He is affiliated to work as peer reviewer and trainer at National Authority for Quality Assurance Accreditation of Education (NAQAAE). Additionally, he was member of the Supreme Council of Universities Committee for academic promotion for 2 decades and published 4 books in Arabic in tourism, hospitality and food and beverage.

Reem Bahaa ElMasry is currently lecturer at the Department of Hotels and Tourism, College of Management and Technology, Arab Academy for Science, Technology and Maritime Transport, Egypt. She obtained her B.Sc., M.Sc. from University of Alexandria. Her PhD from University of Helwan, Egypt. Since 1992 has been working at the previously mentioned College; In 2012 was appointed head of the quality assurance Unit, In 2013 was assigned as Head of the Hotels and Tourism Department. She shared in the design of the curriculum and the development of course within the department.She participated and attended lots of local, regional and international conferences. She has attended and participated in the organization of a number of workshops discussing a variety of topics related to Hotels and Tourism Industry. She has been part of the college team for the attainment of National and international accreditation for the college and the department. She has published some papers in local and international journals and conferences in addition to supervising MSc. Students.

Solmaz Azarmi Lafmajani, PhD candidate of tourism management, is the head and instructor of tourism management department of CSU (Cyprus science university), Solmaz Azarmi Lafmajani’s research area is about forecasting of solid waste generation by tourism and hospitality industry, environmental impact of tourism, water pollution and reutilization of waste.

Roozbeh Vaziri is an Assistant Professor of Mechanical Engineering of Cyprus Science University. Dr. Vaziri graduated in PhD of Mechanical engineering from eastern Mediterranean university. Dr. Vaziri invented the new type of solar air heater with 90% efficiency. Dr. Vaziri’s focus of research is on renewable energy, nano technology, environmental issues and sustainable development.

Ayman Kole studied intensively at the University of Sydney, completing a Bachelor of Arts degree with a triple major: English, Performance Studies, and Studies in Religion. He also completed an MA in English in 2006, from the same university and wrote the short story "The Mirror" which was the Phoenix Journal finalist, published by Sydney University Press. He has worked as a writer for various publications and as a lecturer in English, Film and Creative Writing at various universities. He has completed his PhD in History, English and Creative Writing from Charles Stuart University. He is the author of the historical novel 'Mark of the Crescent' and writer/editor of academic books.  He worked as a lecturer and Head of Department at The American University in Kyrenia, the Head of English at Ada Kent University, and is currently the Dean of Students at Cyprus Science University.

Akeem Oladipo is an associate professor of material and environmental chemistry of Cyprus Science University. Dr. Oladipo graduated from PhD of chemistry from eastern Mediterranean university. Dr. Oladipo is a research chemist with a specialized focus on wastewater treatment using eco-friendly and sustainable treatment techniques. Dr. Oladipo’s research interests include fabrication of high-performance nano fluids, functional materials, controlled drug release, green super capacitor, corrosion inhibition, and solar energy harvesting and biomass conversion.

Prof. Dr. Ahmet Bülend GÖKSEL is the rector of Cyprus Science University. Dr. Goksel received his PhD in marketing from Ege University. He published different books on the topics of strategic public relations management, strategic fair management, basic public relations information, basic marketing information. His research focus is on management and marketing which are important issues in current situation of world.

Adjnu Damar Ladkoo is a lecturer from the Department of Management, University of Mauritius. Her teaching and research interests are in the fields of marketing, communication, negotiation and sustainable tourism development. She is currently doing her doctoral Studies in the field of sustainable tourism development and looks forward to contribute to the world of knowledge through her research.

Vishnee Sowamber is a Sustainable development strategist who provides real solutions to issues through multi-stakeholder dialogues & project implementations for the group present in Mauritius, Reunion Is,, Maldives, China & different stakeholders in South Africa, Europe, US, Asia, among others. She has very strong leadership skills which drive decision-making for strategic reviews, irrespective of the amount of available or unavailable resources (projects like Global Reporting Initiative, Integrated Annual Report, the Stock Exchange of Mauritius Sustainability Index, Carbon Offsetting (Tread Lightly project, energy efficiency projects.; Water Optimisation, Waste Management, Social Projects Management in collaboration with bodies like UNDP, various national and international consultants amongst others). Gearing projects in line with international Sustainability Frameworks (Global Reporting Initiative, Montreal Greenhouse Gas Protocol, DEFRA UK (Department of Environment, Food & Rural Affairs), HCMI (Hotel Carbon Management Initiative), including sensitisation on Human Rights, Social Responsibilities and Environmental Protection."

Dr Haywantee Rumi Ramkissoon is an Associate Professor at Curtin University, and at Monash University, both in Australia. She is recognised for her contribution to innovative and ground-breaking tourism research by the International Academy for the study of Tourism. Dr Ramkissoon has published widely in reputable journals such as Tourism Management, Annals of Tourism Research, Journal of Sustainable Tourism, Journal of Travel Research and Journal of Hospitality Marketing & Management, and sits on several editorial boards of prestigious journals and on international scientific committees. She is the book review editor for Current Issues in Tourism, and Research Note Editor for the Journal of Hospitality Marketing & Management. She is a reviewer for over 45 peer-reviewed journals. Dr Ramkissoon has served as Director of Research (Tourism), and on judging panels of International Research & Development Grant Councils. She works closely with industry partners and academic institutions and organisations and disseminates her work through conferences, workshops and seminars. She has been a visiting professor and scholar at several reputable international universities and research councils in North America, Asia, Europe, Africa and Australasia, and has been a contributor as Keynote speaker, panellist and presenter at national and international academic and industry events.

Richard Butler is Emeritus Professor at Strathclyde University. A geographer, he has taught in Canada, the UK, Holland and Italy. He has published over twenty book and a hundred papers on tourism. A past president of the International Academy for the Study of Tourism, he was awarded the UNWTO Ulysses medal for excellence in the creation and dissemination of knowledge.

Wantanee Suntikul (PhD), is an educator in the School of Hotel and Tourism Management, at the Hong Kong Polytechnic University, Hong Kong. Dr. Wantanee Suntikul’s recent books include "Tourism and Political Change", "Tourism and Political Change" (2nd ed.), "Tourism and War", and "Tourism and Religion: Issues and Implication". She is also Joint Editor-in-Chief of the journal "Tourism, Culture & Communication". Her other interests include gastronomy and tourism.

Dante Di Matteo is a Postdoctoral fellow in Economic Geography at the Department of Economic Studies, "G. d’Annunzio" University, Chieti-Pescara, Italy. He obtained his PhD in Economics and Business in 2016. His major research interests include tourism management studies and regional economics.

Roseane Barcellos Marques is a professor of the Graduate Program in Hospitality at Universidade Anhembi Morumbi. He holds a Ph.D. in Public Administration and Government from Fundação Getúlio Vargas and an MSc in Political Economy from the Pontifical Catholic University of São Paulo. The most recent work focuses on hospitality studies in thematic discussions such as: "new" economics, social networks in economic sociology, contemporary slave labor, competitiveness in organizations, formal institutions and information, and general systems theory which are analyzed under perspective of Brazil's socioeconomic reality or revealed in a fragment of its territory. In Brazil, he is a member of the Regional Council of Economics (CORECON) and the National Association of Graduate Research and Tourism (ANPTUR).

Carlos Alberto Alves is a professor of the Graduate Program in Hospitality at Universidade Anhembi Morumbi. He holds a Ph.D. in Administration (Marketing) from Universidade Nove de Julho and an MSc in Administration (Business Networks) from Universidade Paulista. His research investigates the relationship between hospitality and organizational competitiveness in service companies. He is a member of the Marketing Science Institute (MSI), and in Brazil, he is a member of the National Association of Graduate and Research in Administration (ANPAD) and the National Association of Graduate Research and Tourism (ANPTUR).

Elizabeth Kyoko Wada is a professor of Hospitality and Competitiveness in Services and coordinates the Graduate Program in Hospitality (MSc and Ph.D.) at Universidade Anhembi Morumbi, São Paulo, Brazil. Her work focuses on the hospitable and hostile relationships and the consequences in a business environment, with impacts on the competitiveness of an organization. She holds a Ph.D. and an MSc in Sciences of Communication, an MBA in Marketing and undergrad in Tourism and Public Relations. Besides the academic career, she is a practitioner in the Tourism and Hotel Industries since 1976. She serves as Director of Admin and Finance at the National Association of Research and Graduate Programs, as the VP Finance at the MPI-Brazil Chapter and as a board member at the Bourbon Hotels and Resorts.

Prof. Dr. Beykan Çizel is a dean of Akdeniz University, Tourism Faculty in Antalya, Turkey. His research interest covers the fields of tourist behavior and tourism management with focus on social psychological perspective of tourist behavior. He is also Editor-in-Chief of Advances in Hospitality and Tourism Research Journal (AHTR).

Edina Ajanovic is a lecturer at Tourism Faculty and PhD candidate of Social Science Institute at Akdeniz University in Antalya, Turkey. Her main research interests are in use of ICTs in tourism and hospitality industry and online tourist behaviour examined from social psychological perspective.

Dr Sagar Singh is Senior Researcher and anthropologist with the Centre for Tourism Research & Development, Lucknow, India. He is former editor of the international journal, Tourism Recreation Research. Having authored many books on tourism and anthropology, he has also been a journalist in leading newspapers and magazines and has written two books of poems.

Erdem Aktaş is Research Assistant of Tourism at the Department of Tourism Management, Dokuz Eylul University, İzmir, Turkey. He obtained his master’s degree from Dokuz Eylul University Graduate School of Social Sciences Department of Business Administration Division of Management and Organization in 2010. He continues his PhD education in Dokuz Eylul University Graduate School of Social Science Department of Tourism Management. His research interests include responsible tourism, organizational justice, total quality management and smart technologies.

Avşar Kurgun is Professor of Tourism at the Department of Tourism Management, Dokuz Eylul University, İzmir, Turkey. He obtained his PhD in Tourism Management from Dokuz Eylul University in 1999 and became a Professor in 2014. He was the the dean of Dokuz Eylül University Reha Midilli Foça Faculty of Tourism. He was the Training Manager and the Quality Management Representative at Sheraton Çeşme Hotel (2000-2001) and served as Vice President and Educational Manager of Athletes’ Village at 23. Universiade Olympic Games in İzmir (2004-2005). His research interests include total quality management, organizational behaviour, web 4.0 and smart destinations.

Fisun Yüksel, PhD is Professor of Marketing at the University of Adnan Menderes, Turkey. She has published in Tourism Management, Journal of Hospitality and Tourism Research, Journal of Travel and Tourism Marketing, Annals of Tourism Research and Journal of Vacation Marketing. She has co-authored one book and several book chapters. Her research interests are in tourism planning, service marketing, destination branding.

Edward C. Bolden, III is the Associate Director of Institutional Research at Case Western Reserve University. He received his Ph.D. in Evaluation and Measurement from Kent State University, where he serves as an adjunct instructor and conducts research with faculty from the Hospitality Management program. His area of research interest is applied statistics and research design, particularly within the field of tourism and hospitality management.

Nada Al-Sabri earned a Bachelor’s degree in Electrical Engineering from United Arab Emirates University in Al Ain 2001. She also earned the degree of Executive Master in Business Management Administration (EMBA) from Zayed University 2009, and completed her Doctorate program in Business Administration (DBA) in 2018 at Abu Dhabi University. She can be contacted at:

Dr. Avraam Papastathopoulos is currently an Assistant Professor of Management at the University of Abu Dhabi. He has a diversified international experience of 15 years in various positions such as, external auditor (Ernst & Young), manager of strategic planning (Svimservice Hellas), Head of Business & Economics Department (Metropolitan College in Athens, Greece), Deputy Director of Academic Quality (Metropolitan College in Athens, Greece). He teaches various courses including Strategic Management, Business Research Methods, Strategic Dimensions of Business Functions in the undergraduate and postgraduate on-campus programs. His scientific and research interests mainly focus on strategic management, organizational behavior and tourism studies. Special emphasis is given on sustainability, corporate social responsibility and green strategies and their impact on innovation, internationalization and business performance of Small and Medium-sized Enterprises. He has published articles in well-known international refereed journals and has been active in presenting papers at international conferences and symposia globally. He can be contacted at: College of Business, Abu Dhabi University, Abu Dhabi, United Arab Emirates (U.A.E). E-mail address:

Syed Zamberi Ahmad holds a Ph.D from the Hull University Business School (HUBS), United Kingdom. His research interests include firm evolution and growth strategies including alliance, market entry and internationalisation strategies of SMEs and multinational firms. His research interests also lie in the areas of entrepreneurial management, entrepreneurship education, technology innovation and small- and medium-sized business strategies. He is currently a Professor of International Business and Entrepreneurship Management at College of Business, Abu Dhabi University, United Arab Emirates. Prior to entering academia, he had several years’ industrial experience in international banking and treasury of several reputable banks in Malaysia. Dr. Ahmad had served several universities in Malaysia, Yemen, and Saudi Arabia. He can be contacted at: Management Department, College of Business, Abu Dhabi University, Abu Dhabi, United Arab Emirates (U.A.E). E-mail address:

Dan Musinguzi is an Assistant Professor in the Department of Tourism Management at Stenden University of Applied Science Qatar. He holds a PhD in Tourism Management from The Hong Kong Polytechnic University in Hong Kong, and a Master’s degree in Heritage and Cultural Management from the University of the Witwatersrand, South Africa. His research interests include tourism impacts, residents’ attitudes and perceptions to tourism, pro-poor tourism, sustainable tourism, cultural heritage preservation, tourism planning and development, knowledge development in tourism, among others. Dan publishes research in academic journals and conference proceedings, and is an active reviewer of research papers for academic journals and conferences.

About the Editors

Dogan Gursoy is the Taco Bell Distinguished Professor in Hospitality Business Management at Washington State University in the School of Hospitality Business Management, and the editor of the Journal of Hospitality Marketing & Management. He is also the recipient of the Changjiang (Yangtze River) Scholar (????) award from the Ministry of Education of the People’s Republic of China. The Changjiang (Yangtze River) Scholar award, is the highest academic award issued to an individual in higher education by the Ministry of Education of the People’s Republic of China. He is also the developer and designer of the Hotel Simulation, a virtual management training game where participants are divided into teams and assigned the task of running 500-room hotels in a competitive virtual marketplace. The Hotel Business Management Training Simulation has been used for both revenue management and hospitality management purposes by several institutions. Dr. Gursoy is recognized as one of the leading researchers in the hospitality and tourism area. His area of research includes sustainability, services management, hospitality and tourism marketing, tourist behavior, travelers’ information search behavior, community support for tourism development, cross-cultural studies, consumer behavior, involvement and generational leadership. His research has been published broadly. He has published over 150 papers in refereed journals. His publications have received over 13,000 citations to date. His research has also been presented at numerous hospitality and tourism conferences and received numerous research awards. Dr. Gursoy has recently been recognized as one of the top 10 authors in the world in terms of publications in the top six hospitality/tourism journals during the past decade (Journal of Hospitality and Tourism Research (2011), 35(3), 381–416).

Robin Nunkoo is an Associate Professor in the Department of Management, University of Mauritius. He is also a Visiting Senior Research Fellow at the University of Johannesburg, South Africa, and an Adjunct Professor at Griffith University, Australia. He holds a Ph.D. from the University of Waterloo, Canada. He is an economist by academic training, specializing in political economy. His current research draws widely from political science and investigates the interplay among citizens’ trust (distrust) in government (and institutions), power issues in development, and political support for development and government policies. He also researches on corruption in government, voting behaviors of citizens, and political party affiliations in democratic economies, and is interested in citizens’ political support for tourism policies and planning implemented by the government. He has been honored with the Emerging Scholar of Distinction Award 2014 by the International Academy for the Study of Tourism for exceptional contributions to tourism research. He is also the Associate Editor of the Journal of Hospitality Marketing & Management, a Resource Editor for Annals of Tourism Research, and the Regional Editor (Africa) for the Journal of China Tourism Research. He is also an editorial board member of several leading academic journals.

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism