The Routledge Handbook on Digital India Case Studies e-Governance Management Cases

Introduction

1. From Pixels to Progress: Decoding Digital India
Monica Singhania and Neha Bharadwaj

2. API Setu: Bridging the data gap across India
Monica Singhania and Sakshi Sharma

3. e-Sign: Signature of New India
Monica Singhania and Shalini Agnihotri

4. Aadhaar 3.0 – Creating a Technology-Driven eGovernance Model for Digital India
Ramana Acharyulu, Vinith Nair and Raghu Raman

5. UMANG: Revolutionizing Public Service Access
Shalini Agnihotri, Monica Singhania

6. From Documents to Data: DigiLocker Driving Digital Inclusion and E-governance in India
Neha Bharadwaj, Monica Singhania

7. GeM: Driving a Public Procurement System as a Digital Indian eGovernance Model
Ramana Acharyulu, Vaishali Agarwal, Avinash Shivdas, Raghu Raman

8. e-Courts: Evolving a Technology Driven Judiciary Model for Digital India
Ramana Acharyulu Amaravadi Venkata, Mahesh Narayan, Raghu Raman, Vinith Nair

9. Co-WIN: Interplay of People, Process and Technology at its best - PART A
Sunil Sharma

10 A. Pradhan Mantri Jan Arogya Yojana (PMJAY): Largest Health Assurance Scheme in the World
Charu Shri

10 B. Stakeholder dynamics in Pradhan Mantri Jan Arogya Yojana (PMJAY): Governance Challenges
Charu Shri

10 C. Sustaining Pradhan Mantri Jan Arogya Yojana (PMJAY): Strategic Choices and System-level Implications
Charu Shri

11. POSHAN Tracker: Measuring Nutrition across India
Sakshi Sharma, Monica Singhania

12. The Electronic Transformation of India's GST: A Case Study of E-Saga and Policy Evolution
Saurabh Gupta, Charu Shri, Kunjana Malik, Vagish Jain, Ayushh Kumar

13. EPFO-Social Security and Social Change through Digitization
Neha Saini

14. eNAM: Charting a digital India journey to redefine farmers' markets and market opportunities
Ramana Acharyulu, Sougata Ray, Darshan Doraiswamy, Raghu Raman

15. Income-tax Return Portal: Redefining Citizen Friendly Digital Governance Models for Direct Taxes
Ramana Acharyulu, Pushpendra Kumar, K Ranga Rao, Raghu Raman

16. Parivahan - Driving Digital Transformation of the Indian Transportation sector
Ananthi R, Vinith Kumar Nair, Raghu Raman, Ramana Acharyulu

17. Passport Seva Kendra: Striving for Excellence in digitally driven Passport Services
Sofi Dinesh, Hariharan T S, Yogita A, Ramana Acharyulu, Raghu Raman

18. Olabs: Creating Digital Learning Platforms for Indian STEM Education
Prema Nedungadi, Raghu Raman, Vinith Nair, Ramana Acharyulu

19. Voter Services Portal: Transforming Electoral Processes for India's Digital Governance
Asit Barma, Sangita Dutta Gupta, Ritu Chhikara, Raghu Raman

Biography

Raghu Raman Dean of the School of Business at Amrita Vishwa Vidyapeetham and a UNESCO Chair Holder in Assistive Technologies in Education. With over 30 years of global industry and academic leadership, he focuses on digital learning, research analytics, and higher education policy, with extensive publications, funded research, and international advisory engagements.

Monica Singhania Professor at Faculty of Management Studies, University of Delhi. A graduate of Shri Ram College of Commerce and postgraduate from Delhi School of Economics, she is an FCA and holds a Ph.D. in corporate finance and taxation. She has authored seven books on direct tax laws and teaches MBA courses in accounting, control systems, project management, and taxation.