1st Edition

The Routledge International Handbook of Public Administration and Digital Governance

Edited By Sarah Giest, Ian Roberge Copyright 2025
    456 Pages 36 B/W Illustrations
    by Routledge

    The Routledge Handbook of Public Administration and Digital Governance is a comprehensive, cutting-edge guide for students, scholars and practitioners of public policy, public administration, and digital governance.

    The book demonstrates the diverse nature of "digital government" through a series of case studies from different regions across the globe, including Europe, Asia, Africa, and the Americas. The book uses these cases to highlight various aspects and implications of the intersection of digital technologies and public administration. These include impact of practices and principles of public administration, the effects of particular technologies/tools, and the relationship between state and citizen. The book also addresses barriers and enablers to the adoption of digital technology, with select chapters focusing on artificial intelligence in governmental contexts by leading practitioners and scholars. Rather than providing region-specific lessons, the cases identify common challenges, offering a more holistic understanding of public administration in the digital era.

    With contributions from both practitioners and scholars, this handbook will be a compelling resource for those researching, studying or working in in public administration, public leadership, information systems, and political science, and other related fields.


    Handbook of Public Administration and Digital Governance - Editor's Foreword

    Sarah Giest and Ian Roberge

    Chapter 1. Theoretical Frontiers in Digital Public Administration

    Sarah Giest

    Chapter 2. The Evolution of Public Administration in the Digital Era: From E-Government to Digital Government

    Justin Longo & Taskin Dirsehan

    Chapter 3. Understanding Public Administration in the Digital Era: A Scoping Review

    Taskin Dirsehan & Justin Longo

    Part 1 – Government Processes in the Digital Era

    Chapter 4. Digital Public Administration in China

    Xuan Sun & Wenfeng Yu

    Chapter 5. Advancing Korea’s Digital government: Shift from Digital government to Digital Platform Government

    M. Jae Moon

    Chapter 6. Translating the Ranking: An Analysis of E-Government Benchmark’s Impact on Indonesia’s State-Level Policies

    Oktafia Dwijayanti

    Chapter 7. Public Management in the Digital Age in the City of Niterói, Brazil: institutional and procedural changes and Lessons Learned for the developing world

    Edison Rodrigues Barreto Junior, Ellen Benedetti & Enzo Mayer Tessarolo

    Chapter 8. Blockchain Technologies in digital governance: The Kenyan Experience with promoting public accountability

    Joseph Ondiek & Gedion Onyango

    Chapter 9. The Politics of Digitalisation, Mobile Government, and Public Services Delivery in Africa: The Challenges of Equity, Equality, and Inclusion in a Digitally Divided Ghana

    Frank K. Ohemeng & Joshua Jebuntie Zaato

    Chapter 10. Developing and implementing Urban Digital Twins, not easy at all! A comparison of how (semi-)public organizations at the regional and local governance levels incorporate UDTs within their organization

    Carola van Eijk

    Chapter 11. Mobilizing capabilities for GovTech solutions in the context of digital transformation

    Larissa Magalhães

    Chapter 12. Can one portal rule them all? The introduction of the MyGovernment portal in the Netherlands

    Wouter Welling

    Chapter 13. Deepening Digitization: Recruitment Challenges for Canadian Public Administrations in the Areas of Digitalization and Modernization

    Andrea Migone, Kathy L. Brock & Michael Howlett

    Chapter 14. Resilient Forces, AI and Future of Work in Public Sector Administration

    Eric Afful-Dadzie & Raphael Amponsah

    Chapter 15. Inter-Institutional Collaboration for Public Sector Digital Transformation. The Case of Italy

    Andrea Bonomi Savignon, Lorenzo Costumato, Fabiana Scalabrini 

    Chapter 16. Automated office in police vehicles: Understanding new connections between street-level and screen-level work

    Carlos Soares

    Chapter 17. Remote Justice: Digital Trials, People’s Attention and the Right to a Public Trial

    Jan García Olier & Andrei Poama

    Part 2 – Policy and Regulatory Opportunities, Challenges and Constraints

    Chapter 18. RegTech Governing Fintech in France? The Persistence of Digital Dirigisme

    Malcolm Campbell-Verduyn & Marc Lenglet

    Chapter 19. Unveiling the use of fraud detection technologies in the Belgian Federal Government

    Evrim Tan & Joep Crompvoets

    Chapter 20. Digital-first employment services in Australia: challenges and opportunities

    Sarah Ball, Michael McGann, Jenny M Lewis & Mark Considine

    Chapter 21. Live-Streaming Entrepreneurship in Rural China: The Rise of Self-Agency

    Wayne Wei Wang

    Chapter 22. Emerging Trends in Philippine Government Use of Social Media: A Closer Look into Facebook for Digital Governance

    Charmaine B. Distor &  Soumaya Ben Dhaou

    Chapter 23. Digital Transformations and Data Rights of Citizens in Non-Democratic Contexts

    Júlia García-Puig & Ixchel Pérez-Durán

    Chapter 24. Policy innovation in the digital era: Computational text analysis of media narratives on smart metering in India

    Nihit Goyal

    Chapter 25. Mastering AI Governance in the Public Sector

    Gianluca Misuraca, Pierre Rossel & Prateek Sibal

    Chapter 26. Teaching Public Servants in the Digital Era

    Maria Gintova  & Vass A. Bednar

    Chapter 27. Technology futures and stagnant economies: the power of imagination

    Lena Kalaycian

    Chapter 28. Conclusion

    Ian Roberge



    Sarah Giest is Professor of Public Policy at the University of Leiden, The Netherlands. She specializes in public policy analysis focusing on policy instruments and capacity in the innovation, technology and sustainability realm.

    Ian Roberge is a Professor at York University in Toronto, Ontario. He specializes in public administration and public policy, and, among other topics, conducts research on financial services sector policy and regulation and government foresight practices.

    This very rich and inspiring handbook covers a huge range of topics related to electronic governance and presents insights from all around the world. Both for scholars new to the field and experienced scholars, this book offers a host of valuable insights about public administration and governance in a digital age.

    Prof. Albert Meijer, Professor of Public Innovation, Utrecht University, The Netherlands


    A vital book that provides an entry point on different policy and governance challenges, opportunities and constraints faced by governments in the implementation of different technologies. The contributions address different sectors, technologies and national, subnational and regional contexts in the world. They also reflect and provide evidence on the different motivations, trajectories and outcomes of these technological endeavors, both for public administrations and society.

    Dr. Carolina Aguerre, Associate Professor, Universidad Católica del Uruguay, Honorary Co-Director at the Centro de Estudios en Tecnología y Sociedad (CETYS), Universidad de San Andres, Argentina, and Associate Senior Fellow at the Centre for Global Cooperation Research at the University of Duisburg-Essen, Germany


    The editors of The International Handbook of Public Administration and Digital Governance have assembled an impressive range of authors and case studies to explore issues and practices in the digitalization of public administration. The International Handbook provides a cornucopia of resources with chapters approaching the issues from different levels of analysis, vantage points, and country experiences, as well as providing historical, theoretical, methodological, and pedagogical perspectives. This well-curated and truly global collection will be an excellent resource for advanced graduate seminars, inviting multiple lines of inquiry and encouraging discussion of issues and approaches from a comparative perspective.

    Dr. Evert Lindquist, Professor, School of Public Administration, University of Victoria, Canada; Editor, Canadian Public Administration, Journal of the Institute of Public Administration of Canada