1st Edition
The TWI Implementation Field Guide How to Create, Manage, and Sustain a Skills-Based Culture
Preface
Acknowledgments
About the Author
SECTION I – TWI EXPANDS AROUND THE WORLD
CHAPTER ONE: From Syracuse, New York to Bengaluru (Bangalore), India and Everywhere In Between
EARLY APPLICATIONS
TWI INSTITUTE TRAINERS AND GLOBAL PARTNERS
BACK TO BANGALORE – COMING FULL CIRCLE
CHAPTER TWO: Global Standards in the Science and Pharmaceuticals Industry (Thermo Fisher Scientific Case Study)
PRACTICAL PROCEES IMPROVEMENT (PPi) BUSINESS SYSTEM
SOURCE OF COVID VACCINE COMPONENTS
JOB INSTRUCTION ROLLOUT IN VILNIUS
CONCLUSION
SECTION II – TWI SKILLS: THE FOUNDATION TO STANDARDIZED WORK
CHAPTER THREE: TWI as the Foundation for Standardized Work
SYNERGY BETWEEN THE TWI METHODS
WHOLISTIC MODEL OF STANDARDIZED WORK WITH TWI
CONCLUSION
CHAPTER FOUR: Long Term Vision of TWI, Kata, and Standardized Work (Baptist Memorial Health Care Case Study)
BEGINNINGS
SPREAD OF JOB INSTRUCTION
ROLLOUT OF OTHER TWI MODULES
OTHER INITIATIVES
CONTINUING/CONTINUOUS EFFORTS
CONCLUSION
SECTION III – ROLLING OUT A TWI PROGRAM
CHAPTER FIVE: TWI Rollout Plan – Success Formula for a Strong and Lasting Start
ESTABLISHING TWI IMPLEMENTATION STANDARDS
TWO DIFFERENT APPROACHES FOR JI AND JR
PHASE ONE: ASSESSMENT AND MANAGEMENT WORKSHOP
PHASE THREE: COACHING THE COACHES OF JOB INSTRUCTION
GUIDELINES AND PROCEDURES FOR DEVELOPING COACHES
PHASES TWO AND THREE FOR JOB RELATIONS
PHASE FOUR: LAYING THE FOUNDATION FOR SUSTAINMENT
IMPLEMENTING JOB METHODS
CONCLUSION
CHAPTER SIX: Sustaining the Gains in Production Excellence (Hallmark Cards Case Study)
AGGRESSIVE STARTUP YEAR
RESULTS AND LESSONS LEARNED
INTRODUCING JOB RELATIONS
A SECOND CHALLENGE FOR JOB INSTRUCTION
CONTINUED DEVELOPMENT
CONCLUSION
CHAPTER SEVEN: Long Term Education and Structure (The University of Kansas Health System Case Study)
INITIAL TRIAL
TRAINING TEAM ORGANIZATION AND STRUCTURE
THE ROLLOUT MODEL
THE TRAINING LEADERSHIP CERTIFICATION (TLC) PROGRAM
MASTER TRAINER ENROLLMENT AND DEVELOPMENT
SECTION IV – SUSTAINING A TWI PROGRAM, TODAY AND IN THE FUTURE
CHAPTER EIGHT: Working TWI Into the Culture
MODELS OF CULTURAL INTEGRATION
LESSONS FROM OUR CASE STUDIES
MOVING AWAY FROM THE CHAMPION
CONCLUSION
CHAPTER NINE: AI in the New Frontier of Training and Development
PARTNERING WITH DOZUKI
JOB INSTRUCTION BREAKDOWNS AND DOZUKI GUIDES
THE CONTIUUM OF INSTRUCTION
AI ASSISTANT FOR JOB RELATIONS
PROBLEM SOLVING AND PREVENTION WITH THE JR AI ASSISTANT
CONCLUSION
Biography
Patrick Graupp is co-owner of the TWI Institute. He began his training career at the SANYO Electric Corporate Training Center in Japan, delivering Training Within Industry (TWI) programs at Sanyo’s global network of manufacturing plants and sales offices. He also played pivotal roles at SANYO building a greenfield manufacturing plant and serving as the head of Human Resources for SANYO North America Corp. He left SANYO to conduct TWI pilot projects in the United States, which became the foundation for the TWI Institute. The Institute continues to enjoy rapid expansion of its global network of certified trainers who deliver TWI training in the manufacturing, health care, construction, energy, and service industries.
Patrick co-authored The TWI Workbook: Essential Skills for Supervisors, which won a Shingo Prize, and Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata. He holds a BA in Humanities and Communication from Drexel University and an MBA from Boston University.
