Introduction to Six Sigma: A Tactical Strategy
Origin of Six Sigma at Motorola
Understanding the Variation, Spread, and Sigma
DMAIC Process
What Is Six Sigma?
Basic Statistics
Definition of Sample Statistic, Population, and Population Parameter
Central Limit Theorem and Standard Normal Distribution
Central Tendencies
Measure of Dispersion
Business Performance Measures
Organizational Processes and Their Impact on the Organization
Defining Owners and Stakeholders
Balanced Scorecard
Key Performance Indicators
Important Measures of Quality Performance
Team Management
Define
Key Concepts and Tools
Voice of the Customer
Project Charter
Project Tracking
Define Phase Summary
Measure
Process Characteristics
Measurement System Analysis
Process Capability Measurement
Measure Phase Summary
Analyze
Regression and Correlation
Analysis of Variance
Hypothesis Testing
Gap Analysis
Root Cause Analysis
Improve
Prioritization through Cause-and-Effect Matrix
Theory of Constraints
Control
Statistical Process Control
Control Chart Guide
Control Plan
Sustenance of Improvements
Design for Six Sigma
DFSS and Six Sigma
DFSS and ROI
DFSS Methodologies
Case Study: Improvement Using Lean Six Sigma
Recognize and Identify Key Business: Game of Cricket
Case Study Learning Objectives
Define Phase: Identify Evidence of Singh’s Cricketing Problem
Measure Phase
Analyze Phase
Improve Phase
Control Phase
Standardize
Integrate
Glossary
Bibliography
Index
Biography
Suresh Patel is a former Technical Director and Operations Excellence Executive. He earned his BE degree in electrical engineering from M.S. University of Baroda, India, his master’s degree in production technology from South Bank University, London, and an MBA degree from the University of Texas at Brownsville. He is qualified as a Certified Reliability Engineer, Certified Quality Engineer, and Certified Management Systems Auditor by the American Society for Quality.
In his long career spanning more than four decades, he has developed a wide range of products/processes and has helped in establishing six manufacturing plants in India and five US plants in Mexico. Starting with India, his career path has enabled him to work in industries in the UK, Denmark, Belgium, Canada, USA, China, Mexico, and Chile. His career has been enriched through holding key positions with such multinational corporations as Gestetner, Motorola, United Lighting Technologies, Eaton Corporation, and Fiat Global.
"The author’s account of these difficult and vast subjects is very praiseworthy and proof of his vast industrial experience of more than four decades of working with MNCs in Asia, Europe, and the Americas. This is an inspirational work that is easy to learn and apply by the lay reader. I highly recommend this book to all students, teachers, executives, and organizations who want to learn and implement global quality management systems, Lean Six Sigma systems, and business excellence strategies."
—Madan Mohanka, Chairman, Managing Director, and Founder, TEGA Industries Limited, Kolkata, India
