162 Pages
by
Routledge
162 Pages
by
Routledge
162 Pages
by
Routledge
Also available as eBook on:
Originally published in 1984, The World of Waiters provides a close look at the area of everyday working life, focusing on the profession of waiters. The book addresses the complex world of waiters, look at the insecurities, hierarchies and ‘the politics of serving’ that come into play in the everyday working life of a waiter. The book addresses the issues facing waiters in everyday life,... Read more
Acknowledgements
Preface
1. Going Native in Restaurants
2. What is Service?: Giving That Little Extra
3. The Etiquette of Service: The Expert or the Friend?
4. The Politics of Service: ‘Who Gets the Jump?’
5. The Waiter’s Formal Career: Learning to be Straight
6. The Waiter’s Informal Career: Learning to be Bent
7. Hotels: A New Classification and Its Implications
Epilogue: The Customer’s Experience of Eating Out
Glossary of Terms
Bibliography
Index
Biography
Mars, Gerald ; Nicod, Michael
