Total Operations Solutions builds on concepts that were introduced in "Total Manufacturing Solutions", Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a self-assessment methodology can be applied equally to manufacturing, service or public sectors.
The text covers an implementation programme to demonstrate how to put the methodology into practice. a differentiating feature ofthe approach will be a critical uopdate, impact analysis and comparison with new developments such as e-Business, outsourcing, Six Sigma, EFQM and ISO 9000:2000. It is a step-by-step guide for the application of the appropriate tools to the improvement process.
Total Operations Solutions could be used as an essential handbook for all employees in a Six Sigma programme and provide a better understanding of basic tools and techniques to help them to support a quality improvement initiative and sustain a srong competitive position.
Table of Contents
Preface -- Acknowledgements -- 1 The Concept of Value -- 2 Why Total Operations Solutions? -- 3 Understanding Total Operations Solutions -- 4 Marketing and Innovation -- 5 Supply Chain Management -- 6 Environment and Safety -- 7 Infrastructure Facilities -- 8 Systems and Procedures -- 9 Intellectual Capital -- 10 Alignment of Methodology -- 11 Strategy for Improved Value -- 12 Data Collection and Gap Analysis -- 13 Implementing the Strategy -- 14 Case Studies -- 15 The Reflective Practitioner -- Appendix: 200 Questions -- Glossary -- Bibliography -- Index.