1st Edition

Total Operations Solutions

ISBN 9780750664653
Published June 24, 2005 by Routledge
414 Pages

USD $69.95

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Book Description

Total Operations Solutions builds on concepts that were introduced in "Total Manufacturing Solutions", Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a self-assessment methodology can be applied equally to manufacturing, service or public sectors.

The text covers an implementation programme to demonstrate how to put the methodology into practice. a differentiating feature ofthe approach will be a critical uopdate, impact analysis and comparison with new developments such as e-Business, outsourcing, Six Sigma, EFQM and ISO 9000:2000. It is a step-by-step guide for the application of the appropriate tools to the improvement process.

Total Operations Solutions could be used as an essential handbook for all employees in a Six Sigma programme and provide a better understanding of basic tools and techniques to help them to support a quality improvement initiative and sustain a srong competitive position.

Table of Contents

PART 1: INTRODUCTION, Chapter One, The concept of Value, Chapter Two, Why Total Operations Solutions, Chapter Three, Understanding Total Operations Solutions

PART 2: BUILDING BLOCKS OF ORGANISATION, Chapter Four, Marketing and Innovation
- Understanding the marketplace
- Understanding the competition
- Product and process innovation
Chapter Five, Supply Chain Management
- Materials Planning
- Distribution and Customer Relationship Management
- E- Supply Chain and Supplier Partnership
Chapter Six, Safety Health and Environment
- Product safety and Regulatory Control
- Industrial and workplace safety
- Environment protection
Chapter Seven, Infrastructure Facilities
- Sourcing strategy
- Appropriate technology
- Flexibility and Lean Processes
- Reliability and Maintenance
- Balanced Scorecard
Chapter Eight, Systems and Procedures
- Quality management
- Financial Management
- Information and Communication Technology
Chapter Nine, Intellectual Capital
- Leadership and organisation capital
- Human Resources policies
- Knowledge management

Chapter Ten, Alignment of methodology
- Link with TQM, Six Sigma and Fit Sigma
- Comparing TOS with EFQM, MBNQA and ISO 9000
- Customising manufacturing, service and public sectors
Chapter Eleven, Strategy for Improved Value, Chapter Twelve, Data collection and gap analysis

Chapter Thirteen, Implementing the strategy, Chapter Fourteen, Case Study examples, Chapter Fifteen, The reflective practitioner.
APPENDIX, Questionnaire

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