Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization.
Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.
Table of Contents
A Framework for total organizational excellence; Leadership, commitment and culture; Strategic planning; Quality and processes; Process analysis; Process documentation and systems; Self-assessment: gap analysis; Benchmarking; Defining improvement opportunities and prioritising; People: their development and teamwork; People: communications and training; Re-visioning and process re-design; Continuous improvement; Performance measurement and feedback; Index.
'This book is a dynamic, relevant and well written guide to achieving organizational improvements. The author has taken the mass of quality management techniques from the last 15 years, everything from process analysis and redesign to benchmarking and written a handbook about what they mean and how they can help senior managers achieve success.'
'Oakland manages to achieve a user-friendly approach without 'dumbing down' the book at all.'
Jeremy Kourdi, Professional Manager. July 1999
'This book is the first port of call on my bookshelf when I'm thinking about managing change, improving the business or reminding myself of the all important aspect of People!'
Roger Wotton, Change Management and Communications Manager, Shell Services International
'A comprehensive guide to transforming the 'Business Excellence' philosophy into a successful business strategy ...a must for all organizations striving for improvement.'
Simon Pattison, Business Improvement Manager, Freudenberg Vliesstoffe KG.
'Total Organization Excellence introduces an intuitive, structured process for harnessing and focusing the entire workforce in the common pursuit of World Class performance.'
Professor Damien McDonnell, Managing Director, Defence Diversification Agency
'If you want to be a winning company, you have to be world class, but you don't become world class by chance. You need a systematic approach to achieving excellence in every aspect of the organization's activities. Total Organizational Excellence provides such an approach.'
Joe Goasdoue, Chief Executive, British Quality Foundation
'This book and John's principles which lie behind it provide a truly pragmatic basis for introducing a business to the benefits of an excellence culture. It has worked for Apollo across all of the countries in which it operates.'
Mike Pilbeam, Chief Executive, Apollo Metals
"A truly practical guide that I find useful for my own purposes…This book helps you improve your performance".
John Smith, Director of Awards, British Quality Foundation