1st Edition

Total Quality Management Text with cases

By Amrik Sohal, John S Oakland Copyright 2003
    352 Pages
    by Routledge

    First Published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.

    Part one: The foundations - a model for TQM; Understanding quality; Commitment and leadership; Design for quality; Part two: TQM - the role of the quality system; System design and contents; Quality management system audit/review and self-assessment; Part three: TQM - the tools and improvement cycle; Measurement of quality; Tools and techniques for quality improvement; Some additional techniques for process design and improvement; Part four: TQM - the organizational, communication and teamwork requirements; Organization for quality; Culture change through teamwork for quality; Part five: TQM - the implementation; Communications and training for quality; Implementation of TQM and management of change; Case studies


    Amrik Sohal, John S. Oakland