Total Quality Management Text with cases: 1st Edition (Paperback) book cover

Total Quality Management Text with cases

1st Edition

By Amrik Sohal, John S Oakland

Routledge

480 pages

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Paperback: 9780750689250
pub: 2002-11-17
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Description

First Published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.

Table of Contents

Part one: The foundations - a model for TQM; Understanding quality; Commitment and leadership; Design for quality; Part two: TQM - the role of the quality system; System design and contents; Quality management system audit/review and self-assessment; Part three: TQM - the tools and improvement cycle; Measurement of quality; Tools and techniques for quality improvement; Some additional techniques for process design and improvement; Part four: TQM - the organizational, communication and teamwork requirements; Organization for quality; Culture change through teamwork for quality; Part five: TQM - the implementation; Communications and training for quality; Implementation of TQM and management of change; Case studies

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS041000
BUSINESS & ECONOMICS / Management
BUS065000
BUSINESS & ECONOMICS / Total Quality Management
TEC032000
TECHNOLOGY & ENGINEERING / Quality Control