224 Pages
by
Routledge
Also available as eBook on:
Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.
Total Quality Safety Management
Introduction
Safety Management
Safety Performance
Traditional Safety Programs
The Modern Safety Management Solution
The Basic TQM Concepts, Techniques, and Implementation Requirements
The ISO-9000 Standards
The OSHA Voluntary Protection Program
Process Safety Management
Other Frameworks for Safety Management
Notes on Using this Book
Total Quality Management-Adapted to Work Safety
Product and Customer Focus
Leadership Commitment
Company Culture
Effective Communication
Organizational and Employee Knowledge
Employee Empowerment
Employee Responsibility and Excellence
Management by Fact
Long-Range Viewpoint
Statistical Process Control
Structural Problem Solving
The Best Techniques
Continuous Improvement
Quality Management
Quality Planning
Assessment and Planning
Implementation and Organization
Cultural Change
Recognition and Reward
Leadership Development
Team Building
Hiring and Promoting
Management Readiness
Total Quality Training
Summary-TQM Safety System Evaluation
ISO-9000 Requirements
Management Responsibility
Safety Management System
Contract Review
Design Control
Document and Data Control
Purchasing
Customer-Supplied Product
Product Identification and Traceability
Process Control
Inspection and Testing
Control of Inspection, Measurement, and Test Equipment
Inspection and Test Status
Control of Nonconforming Product
Corrective and Preventative Action
Handling, Storage, Packaging, Preservation, and Delivery
Control of Quality Records
Internal Quality Audits
Quality Training
Servicing
Statistical Techniques
Summary-ISO Evaluation
Voluntary Protection Program
Safety Management Program
Safety Policy and Objectives
Management Commitment and Involvement
Employee Participation
Assigned Responsibilities and Accountabilities
Contract Workers
Pro
Introduction
Safety Management
Safety Performance
Traditional Safety Programs
The Modern Safety Management Solution
The Basic TQM Concepts, Techniques, and Implementation Requirements
The ISO-9000 Standards
The OSHA Voluntary Protection Program
Process Safety Management
Other Frameworks for Safety Management
Notes on Using this Book
Total Quality Management-Adapted to Work Safety
Product and Customer Focus
Leadership Commitment
Company Culture
Effective Communication
Organizational and Employee Knowledge
Employee Empowerment
Employee Responsibility and Excellence
Management by Fact
Long-Range Viewpoint
Statistical Process Control
Structural Problem Solving
The Best Techniques
Continuous Improvement
Quality Management
Quality Planning
Assessment and Planning
Implementation and Organization
Cultural Change
Recognition and Reward
Leadership Development
Team Building
Hiring and Promoting
Management Readiness
Total Quality Training
Summary-TQM Safety System Evaluation
ISO-9000 Requirements
Management Responsibility
Safety Management System
Contract Review
Design Control
Document and Data Control
Purchasing
Customer-Supplied Product
Product Identification and Traceability
Process Control
Inspection and Testing
Control of Inspection, Measurement, and Test Equipment
Inspection and Test Status
Control of Nonconforming Product
Corrective and Preventative Action
Handling, Storage, Packaging, Preservation, and Delivery
Control of Quality Records
Internal Quality Audits
Quality Training
Servicing
Statistical Techniques
Summary-ISO Evaluation
Voluntary Protection Program
Safety Management Program
Safety Policy and Objectives
Management Commitment and Involvement
Employee Participation
Assigned Responsibilities and Accountabilities
Contract Workers
Pro
Biography
Michael B. Weinstein
