1st Edition

Total Quality Safety Management and Auditing

By Michael B. Weinstein Copyright 1997

    Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.

    Total Quality Safety Management
    Safety Management
    Safety Performance
    Traditional Safety Programs
    The Modern Safety Management Solution
    The Basic TQM Concepts, Techniques, and Implementation Requirements
    The ISO-9000 Standards
    The OSHA Voluntary Protection Program
    Process Safety Management
    Other Frameworks for Safety Management
    Notes on Using this Book
    Total Quality Management-Adapted to Work Safety
    Product and Customer Focus
    Leadership Commitment
    Company Culture
    Effective Communication
    Organizational and Employee Knowledge
    Employee Empowerment
    Employee Responsibility and Excellence
    Management by Fact
    Long-Range Viewpoint
    Statistical Process Control
    Structural Problem Solving
    The Best Techniques
    Continuous Improvement
    Quality Management
    Quality Planning
    Assessment and Planning
    Implementation and Organization
    Cultural Change
    Recognition and Reward
    Leadership Development
    Team Building
    Hiring and Promoting
    Management Readiness
    Total Quality Training
    Summary-TQM Safety System Evaluation
    ISO-9000 Requirements
    Management Responsibility
    Safety Management System
    Contract Review
    Design Control
    Document and Data Control
    Customer-Supplied Product
    Product Identification and Traceability
    Process Control
    Inspection and Testing
    Control of Inspection, Measurement, and Test Equipment
    Inspection and Test Status
    Control of Nonconforming Product
    Corrective and Preventative Action
    Handling, Storage, Packaging, Preservation, and Delivery
    Control of Quality Records
    Internal Quality Audits
    Quality Training
    Statistical Techniques
    Summary-ISO Evaluation
    Voluntary Protection Program
    Safety Management Program
    Safety Policy and Objectives
    Management Commitment and Involvement
    Employee Participation
    Assigned Responsibilities and Accountabilities
    Contract Workers
    Program Review
    Work-site Hazards Analysis
    Baseline Surveys
    Site Inspections
    Hazard Prevention and Control
    Procedures and Protective Equipment
    Facility and Equipment Maintenance
    Hazard and Program Communications
    Accident and Injury Analysis
    Emergency Planning
    Medical Program
    Safety and Health Training
    Safety and Health Training Contest
    Supervisor and Manager Readiness
    Summary-Voluntary Protection Program Evaluation
    Process Safety Management Guidelines
    General Process Safety Guidelines
    Employee Involvement
    Process Safety Information
    Process Hazards Analysis
    Operating Procedures and Practices
    Employee Training
    Pre-Startup Safety
    Mechanical Integrity
    Nonroutine Work Authorizations
    Managing Change
    Incident Investigations
    Emergency Preparedness
    Compliance Audits
    Summary-Process Safety Management Evaluation
    Appendix A: Behavior-Based Safety
    TQM Questions Modified to Include Behavior-Based Safety
    Appendix B: Auditing
    Audit Definition and Purpose
    Audit Conduct
    Auditor Qualifications and Characteristics
    The Advanced Audit Process
    Developing Findings and Conclusions
    Developing Recommendations
    Exit Interviews

    Each chapter contains References

    Contact Editor: K.M.


    Michael B. Weinstein