Total Quality Safety Management and Auditing: 1st Edition (Hardback) book cover

Total Quality Safety Management and Auditing

1st Edition

By Michael B. Weinstein

CRC Press

224 pages

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Hardback: 9781566702836
pub: 1997-08-11
eBook (VitalSource) : 9780203735442
pub: 2018-12-12
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Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.

Table of Contents

Total Quality Safety Management


Safety Management

Safety Performance

Traditional Safety Programs

The Modern Safety Management Solution

The Basic TQM Concepts, Techniques, and Implementation Requirements

The ISO-9000 Standards

The OSHA Voluntary Protection Program

Process Safety Management

Other Frameworks for Safety Management

Notes on Using this Book

Total Quality Management-Adapted to Work Safety

Product and Customer Focus

Leadership Commitment

Company Culture

Effective Communication

Organizational and Employee Knowledge

Employee Empowerment

Employee Responsibility and Excellence

Management by Fact

Long-Range Viewpoint

Statistical Process Control

Structural Problem Solving

The Best Techniques

Continuous Improvement

Quality Management

Quality Planning

Assessment and Planning

Implementation and Organization

Cultural Change

Recognition and Reward

Leadership Development

Team Building

Hiring and Promoting

Management Readiness

Total Quality Training

Summary-TQM Safety System Evaluation

ISO-9000 Requirements

Management Responsibility

Safety Management System

Contract Review

Design Control

Document and Data Control


Customer-Supplied Product

Product Identification and Traceability

Process Control

Inspection and Testing

Control of Inspection, Measurement, and Test Equipment

Inspection and Test Status

Control of Nonconforming Product

Corrective and Preventative Action

Handling, Storage, Packaging, Preservation, and Delivery

Control of Quality Records

Internal Quality Audits

Quality Training


Statistical Techniques

Summary-ISO Evaluation

Voluntary Protection Program

Safety Management Program

Safety Policy and Objectives

Management Commitment and Involvement

Employee Participation

Assigned Responsibilities and Accountabilities

Contract Workers

Program Review

Work-site Hazards Analysis

Baseline Surveys

Site Inspections

Hazard Prevention and Control

Procedures and Protective Equipment

Facility and Equipment Maintenance

Hazard and Program Communications

Accident and Injury Analysis

Emergency Planning

Medical Program

Safety and Health Training

Safety and Health Training Contest

Supervisor and Manager Readiness

Summary-Voluntary Protection Program Evaluation

Process Safety Management Guidelines

General Process Safety Guidelines

Employee Involvement

Process Safety Information

Process Hazards Analysis

Operating Procedures and Practices

Employee Training


Pre-Startup Safety

Mechanical Integrity

Nonroutine Work Authorizations

Managing Change

Incident Investigations

Emergency Preparedness

Compliance Audits

Summary-Process Safety Management Evaluation

Appendix A: Behavior-Based Safety


TQM Questions Modified to Include Behavior-Based Safety

Appendix B: Auditing

Audit Definition and Purpose

Audit Conduct

Auditor Qualifications and Characteristics

The Advanced Audit Process


Developing Findings and Conclusions

Developing Recommendations

Exit Interviews


Each chapter contains References

Contact Editor: K.M.

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
TECHNOLOGY & ENGINEERING / Industrial Health & Safety