Total Quality Safety Management and Auditing  book cover
1st Edition

Total Quality Safety Management and Auditing

ISBN 9781566702836
Published August 11, 1997 by CRC Press
224 Pages

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Book Description

Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.

Table of Contents

Total Quality Safety Management
Safety Management
Safety Performance
Traditional Safety Programs
The Modern Safety Management Solution
The Basic TQM Concepts, Techniques, and Implementation Requirements
The ISO-9000 Standards
The OSHA Voluntary Protection Program
Process Safety Management
Other Frameworks for Safety Management
Notes on Using this Book
Total Quality Management-Adapted to Work Safety
Product and Customer Focus
Leadership Commitment
Company Culture
Effective Communication
Organizational and Employee Knowledge
Employee Empowerment
Employee Responsibility and Excellence
Management by Fact
Long-Range Viewpoint
Statistical Process Control
Structural Problem Solving
The Best Techniques
Continuous Improvement
Quality Management
Quality Planning
Assessment and Planning
Implementation and Organization
Cultural Change
Recognition and Reward
Leadership Development
Team Building
Hiring and Promoting
Management Readiness
Total Quality Training
Summary-TQM Safety System Evaluation
ISO-9000 Requirements
Management Responsibility
Safety Management System
Contract Review
Design Control
Document and Data Control
Customer-Supplied Product
Product Identification and Traceability
Process Control
Inspection and Testing
Control of Inspection, Measurement, and Test Equipment
Inspection and Test Status
Control of Nonconforming Product
Corrective and Preventative Action
Handling, Storage, Packaging, Preservation, and Delivery
Control of Quality Records
Internal Quality Audits
Quality Training
Statistical Techniques
Summary-ISO Evaluation
Voluntary Protection Program
Safety Management Program
Safety Policy and Objectives
Management Commitment and Involvement
Employee Participation
Assigned Responsibilities and Accountabilities
Contract Workers
Program Review
Work-site Hazards Analysis
Baseline Surveys
Site Inspections
Hazard Prevention and Control
Procedures and Protective Equipment
Facility and Equipment Maintenance
Hazard and Program Communications
Accident and Injury Analysis
Emergency Planning
Medical Program
Safety and Health Training
Safety and Health Training Contest
Supervisor and Manager Readiness
Summary-Voluntary Protection Program Evaluation
Process Safety Management Guidelines
General Process Safety Guidelines
Employee Involvement
Process Safety Information
Process Hazards Analysis
Operating Procedures and Practices
Employee Training
Pre-Startup Safety
Mechanical Integrity
Nonroutine Work Authorizations
Managing Change
Incident Investigations
Emergency Preparedness
Compliance Audits
Summary-Process Safety Management Evaluation
Appendix A: Behavior-Based Safety
TQM Questions Modified to Include Behavior-Based Safety
Appendix B: Auditing
Audit Definition and Purpose
Audit Conduct
Auditor Qualifications and Characteristics
The Advanced Audit Process
Developing Findings and Conclusions
Developing Recommendations
Exit Interviews

Each chapter contains References

Contact Editor: K.M.

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