Total Quality in Managing Human Resources: 1st Edition (Hardback) book cover

Total Quality in Managing Human Resources

1st Edition

By Diana Furr, Joe Petrick

CRC Press

388 pages

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Hardback: 9781884015243
pub: 1995-05-01
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Description

Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence.

The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century.

In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally.

Reviews

"Managing people is not always easy. Organizations face new challenges almost every day. This means that managers have to be able to respond effectively. This book is targeted at those who are in a position of influence. It aims to help change what may appear to be a threat into an opportunity. Total quality management could be the answer."

Skills and Enterprise Update, November 1995

Table of Contents

Why Total Quality in Managing Human Resources?

Driving Forces Reshaping the Human Resource Environment

A Brief History of U.S. Human Resource Management

The House of Total Quality: The Challenging Opportunity for Human Resources

Ethical Work Culture and Expanded Human Resource Roles

Human Resource Management and the Total Quality Difference

Barriers and Responses to Total Quality Human Resource Management Implementation

Review/Discussion Questions

Endnotes

Appendix

Customer Satisfaction: Strategy Dimensions

The Total Quality Business Strategy

Total Quality Business Strategy Planning

Total Quality Business Strategy Management

The Total Quality Human Resource Strategy

Total Quality Human Resource Strategy Planning

Total Quality Human Resource Strategy Management

Review/Discussion Questions

Endnotes

Practitioner Assessment Instruments

Continuous Improvement: Process Dimensions

The Total Quality Business Processes

Total Quality Business Process Planning

Total Quality Business Process Management

Total Quality Human Resource Processes

Total Quality Human Resource Process Planning

Total Quality Human Resource Process Management

Review/Discussion Questions

Endnotes

Practitioner Assessment Instruments

Speaking with Facts: Project Dimensions

The Total Quality Business Projects

Total Quality Business Project Planning

Total Quality Business Project Management

Total Quality Human Resource Projects

Total Quality Human Resource Project Planning

Total Quality Human Resource Project Management

Review/Discussion Questions

Endnotes

Practitioner Assessment Instruments

Respect for People: Performance Dimensions

The Total Quality Business Individual Performance

Total Quality Business Performance Planning

Total Quality Business Performance Management

Total Quality Human Resource Performance

Total Quality Human Resource Performance Planning

Total Quality Human Resource Performance Management

Review/Discussion Questions

Endnotes

Practitioner Assessment Instruments

Implementing Total Quality Human Resource Management

Total Quality Integrated Implementation Plan for Managing Human Resources

The MichCon Case: A Snapshot of Successful Total Quality Human Resource Management

International Implementation of Total Quality Human Resource Practices

Review/Discussion Questions

Endnotes

Minicases

Index

Subject Categories

BISAC Subject Codes/Headings:
BUS030000
BUSINESS & ECONOMICS / Human Resources & Personnel Management
BUS042000
BUSINESS & ECONOMICS / Management Science
BUS053000
BUSINESS & ECONOMICS / Quality Control