Towards a Digital Health Ecology at the NHS : Healthcare Technology Adoption through the COVID-19 Looking Glass book cover
1st Edition

Towards a Digital Health Ecology at the NHS
Healthcare Technology Adoption through the COVID-19 Looking Glass

  • Available for pre-order. Item will ship after February 11, 2022
ISBN 9781032109749
February 11, 2022 Forthcoming by Auerbach Publications
288 Pages

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Book Description

Towards a Digital Health Ecology at the NHS: Healthcare Technology Adoption through the COVID-19 Looking Glass is about technology adoption in the U.K.’s National Health Service (NHS) as told from the inflection point of a disaster. In 2020 the world lived through a disaster of epic proportions, devastating humanity around the globe. It took a microscopic virus to wreak havoc on our healthcare system and force the adoption of technology in a way that had never been seen before. This book tells the story of digital technology take-up in the NHS through the lens of that disaster.

The COVID-19 pandemic is the most significant global health crisis to occur since the advent of digital technologies, ubiquitous data, and widespread use of mobile technologies. This book documents use of technology in the NHS through the lens of the first pandemic shock. This healthcare system, paid for by general taxation and free at the point of demand, was conceived and developed in a firmly analogue world. Created in 1948, the NHS predates the invention of the World Wide Web by some forty years. This is not a book simply about technology, it is a study of the painful process of reengineering a mammoth and byzantine system that was built for a different era.

This book is about more than technology. The digital health sector is a microcosm of the wider healthcare system, through which grand themes of social inequality, public trust, private versus commercial interests, values and beliefs are played out. The sector is a clash of competing discourses: the civic and doing good for society; the market and wealth creation; the industrial creating more efficient and effective systems; the project expressed as innovation and experimentation; lastly the notion of vitality and leading a happier, healthy life. Each of these discourses exists in a state of flux and tension with the other. Oscillating between them, this book is offered as a critique of the role of digital technologies within healthcare. It is an examination of competing interests, approaches, and ideologies. It is a story of system complexity told through analysis and personal stories.

Table of Contents

1. Introduction
2. Backdrop
3. Necessity is the Mother of Invention
4. Relative Advantage
5. When People Drive Digital
6. Context Is King
7. The Social Determinants 0f Digital
8. The Jeopardy of Trust
9. Bending the Curve on Digital Mental Health
10. Theatre of Tech
11. We Get the Market We Deserve
12. Momentum towards a Digital Ecology

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Founder of mHabitat, an NHS hosted digital health consultancy, Victoria Betton is an energetic, enthusiastic and confident communicator with substantial experience innovating within the NHS, third, public and private sectors. She is a values-driven leader, with a person-centred approach to change who has been operating at CSuite level for over eight years. She has a strong academic background and expertise in human factors, evidence and implementation/adoption in digital transformation for social impact.