Written by former Toyota associates, Toyota By Toyota: Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry focuses on the purpose of Lean methodologies, techniques, and principles. It compiles more than a century of combined experience from management-level employees who supply little-known insights about the Toyota Production System (TPS)—featuring many who worked directly with Taiichi Ohno.
The book illustrates experiences at Toyota locations around the world, including the United States, Brazil, Venezuela, Europe, and Japan. Associates from various divisions, including sales, training, logistics, manufacturing, and human resources, provide diverse points of view regarding the application of the Lean principles discussed. In each chapter, TPS experts:
A common thread that weaves these stories together is that each contributor had to learn their lessons the hard way. Although there is no magical, painless way to learn Lean, the authors hope that by sharing their experiences and struggles, you can avoid having to struggle through the same lessons. Readers will benefit from seeing the various approaches used to teach, as well as the unique way these authors translate that learning to the reader.
What is our Purpose? Addressed honestly, this hard question triggers the necessary reflection on shortcomings and weaknesses that are the fuel for improvement. It is a recurring theme in this volume. … Hansei, the Japanese word meaning humble and frank reflection, is another important concept in this book. Reflection, often glossed over, is fundamental to TPS and the PDCA cycle. This book records the reflections of several Toyota veterans—reflections on how they learned TPS and how they’ve applied the learning in companies around the world.
—Pascal Dennis, Shingo Prize-Winning Author and President of Lean Pathways Inc.
Courage, Humility, Kaizen; Darril Wilburn
The Toyota Way 2001
Courage, Humility, Kaizen at the Heart
Stability and Standardized Work;Gerson Valentim DamianiImportance of Standard Work
Why Work Using Standards?
Operational Procedures, Work Instructions, and Work and Labor Procedures
How the Work Was Done at Toyota: Standard Work before Technology
How Standard Work Was Done at Toyota after the Introduction of Technology
Objectives of the Layout
Problems in the Implementation of Standard Work
Where to Place Standard Work Instructions
Jidoka; Renato Eiji Kitazuka with Carlos MorettiOrigins
Jidoka as a Pillar of the Toyota Production System
So, What Is the Purpose of Using Jidoka?
Implementation Stages of Jidoka
It Was Too Early
Just-In-Time and Kanban;Carlos FukamizuJust-In-Time
Introduction of Jidoka and Just-In-Time as the Pillars of TPS
Total Customer Satisfaction
More Evident Waste in the Manufacturing
Continuous Flow Process (One-Piece Flow) and Pull System
Lean Methodologies for Waste Elimination
Kaizen (Continuous Improvement)
Kanban as a Technique of JIT
Problem-Solving PDCA;Sammy ObaraDefinition
Why Problem Solving Is So Important Along a Lean
What Is PDCA?
Do You Really Need a Method?
How and Where to Find Problems
The Mosquitoes Case
How Well Do You Understand the Problem?
Genchi Genbutsu: The Point of Cause
How Well Can You State the Problem?
How Well Do You Understand the Causes?
Doing Well What Does Not Need to Be Done
Quick Note on Deadlines
A Higher Level of Recognition
Yokoten: Spreading the Learning Laterally
What Is Next?
Toyota Kaizen Methods; Art Smalley
Step 1: Discover Improvement Potential
Step 2: Analyze the Current Method
Step 3: Generate Original Ideas
Step 4: Make a Kaizen Plan
Step 5: Implement the Plan
Step 6: Verify the Results
Kaizen Culture: The Continuous Improvement Engine; Stephen J. Ansuini
The Key Elements of a Kaizen Culture
Visible Sponsorship and Support by Management
Clear Purpose and Aligned Goals
Evolving Continuous Improvement System
Phase 1: Introduction – Participation Emphasis
Phase 2: Transition – Participant Development
Phase 3: Process Maturation
Elimination of Waste in Product Design; Patrick Muller
Value Engineering/Value Analysis
Waste in Process Design
Waste in Product Design
Toyota’s Purchasing Philosophy
Fair Competition Based on an Open-Door Policy
Mutual Prosperity Based on Mutual Trust
Abide by the Law
Toyota’s Purchasing Practices
Target Costing, VE/VA, Kaizen
Value Engineering/Value Analysis
At Toyota, Suppliers Challenges
VE/VA and FMEA
VE/VA and Marketing
Adapting Lean for Made-to-Order/High-Mix, Low-Volume Organizations; Greg LaneOSKKK to Learn and Transform
Learning the Processes before Managing Them
Constraints Require More than Quick Fixes
Process Focused, Not Product Focused
Segregating Parts to Manage Differently
Managing in Real-Time Necessitates Other Lean Principles
Proportionally More Indirect Costs Necessitates
Lean Logistics; Robert MartichenkoPart 1: Purpose + People
Customer and 3PL Collaboration
People and Planning
Part 2: Process
Logistics Route Design
Velocity and Understanding the Importance of Lead-Time Reduction
Manufacturing Plant Integration
Trailer Yard Layout and Visual Management
Quality at the Source and Discipline of Process
Lessons Learned and Conclusion
Leading a Kaizen Culture;Bob PlummerA TPS Symphony
Discovering the Kaizen Culture
Creating and Sustaining the Kaizen Culture in American Factories
Implementing TPS Methods
Back to the Beginning
Hoshin Kanri;Alistair Norval with Darril WilburnWhat Is Hoshin Kanri?
Why We Need a Strategic Planning System
What Does This Result In?
Countermeasure to Strategic Planning Problems
Hoshin Kanri Enables Organizations to Develop Strategic Plans That Are True North
Tree of Focused Activity
Plan, Do, Check, Act (PDCA)
The Power of Hoshin