Transforming Healthcare with Qualitative Research  book cover
1st Edition

Transforming Healthcare with Qualitative Research

ISBN 9780367281281
Published October 28, 2020 by Routledge
244 Pages 49 B/W Illustrations

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Book Description

Drawing on the knowledge and experiences of world-renowned scientists and healthcare professionals, this important book brings together academic, medical and health systems accounts of the impact of applying qualitative research methods to transform healthcare behaviours, systems and services. It demonstrates the translation of tried-and-tested and new interventions into high-quality care delivery, improved patient pathways, and enhanced systems management. It melds social theory, health systems analysis and research methods to address real-life healthcare issues in a rich and realistic fashion.

The systems and services examined include those affecting patient care and patient and professional wellbeing, and the roles and responsibilities of people providing and receiving care. Some chapters delve deeply into the human psyche, examining the very private face of health and illness. Others concentrate on public health and how people’s needs can be met through health promotion and new investments. From real-time case studies to narratives on illness to theories of change, there is something here for everybody. Transforming health systems needs ingenuity – and the drive of individuals, the staying power of systems and above all the involvement of patients.

Full of novel ideas and innovative solutions from around the world, all underpinned by qualitative methods and methodologies, this book is a key contribution for advanced students, practitioners and academics interested in health services research, research methods and the sociology of health and illness.

Table of Contents

Part 1 Ideas 

1.Introduction: Why this book?

Frances Rapport and Jeffrey Braithwaite 

2.Qualitative Evidence Synthesis and Conceptual Development
Nicky Britten

Chapter 3 The Life-Project of Personal Wellbeing: Modern healthcare and the individuality of health
Nigel Rapport

Chapter 4 Socio-Narratology and the Clinical Encounter Between Human Beings
Arthur W Frank

Chapter 5 Interrupted Body Projects and the Narrative Reconstruction of Self
Andrew C Sparkes

Chapter 6 The Fourth Research Paradigm: Activating researchers for real world need
Frances Rapport and Jeffrey Braithwaite

Part 2 Systems

Chapter 7 Slack Resources in Healthcare Systems: Waste or resilience?
Tarcisio Abreu Saurin and Dayane MC Ferreira

Chapter 8 Using Qualitative Methods to Understand Resilience in Complex Systems
Zeyad Mahmoud, Kate Churruca, Louise A Ellis, Robyn Clay-Williams and Jeffrey Braithwaite

Chapter 9 Qualitative Assessment to Improve Everyday Activities: Work-as-imagined and work-as-done
Robyn Clay-Williams, Elizabeth Austin, Jeffrey Braithwaite and Erik Hollnagel

Chapter 10 Narrativizing Cancer Patients’ Longitudinal Experiences of Care: Qualitative inquiry into lived and online melanoma stories
Klay Lamprell, Frances Rapport and Jeffrey Braithwaite

Chapter 11 Look the Other Way: Patient-centred care begins with care for our physicians
Klay Lamprell, Frances Rapport and Jeffrey Braithwaite

Chapter 12 Resilient Healthcare in Refractory Epilepsy: Illuminating successful people-centred care
Patti Shih, Frances Rapport, Janet C Long, Emilie Francis-Auton, Mia Bierbaum, Mona Faris and Robyn Clay-Williams

Part 3 Solutions

Chapter 13 Sensemaking as a Strategy for Managing Uncertainty: Change and surprise in hospital settings
Holly J Lanham, Jacqueline A Pugh, David C Aron and Luci K Leykum

Chapter 14 Simulation to Solve Health System Problems
Mary D Patterson and Ellen S Deutsch

Chapter 15 Cross-Boundary Teaming to Establish Resilience Among Isolated ‘Silos’
Kyota Nakamura, Shin Nakajima, Takeru Abe and Kazue Nakajima

Chapter 16 "What on Earth Is Going on and What Should I Do Now?" Sensemaking as a qualitative process
Kate Churruca, Louise A Ellis, Janet C Long and Jeffrey Braithwaite

Chapter 17 Deep Inside the Genomics Revolution: On the frontlines of care
Stephanie Best, Janet C Long, Elise McPherson, Natalie Taylor and Jeffrey Braithwaite

Chapter 18 Much More Than Old Wine in New Bottles: Soft Systems Methodology (SSM) for healthcare improvement
Hanna Augustsson, Kate Churruca and Jeffrey Braithwaite

Chapter 19 Conclusion: On progress, directions and signposts to a transformed healthcare system
Jeffrey Braithwaite and Frances Rapport


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Frances Rapport is Professor of Health Implementation Science at Macquarie University’s Centre for Healthcare Resilience and Implementation Science and holds an Honorary Chair as Professor of Qualitative Health Research at Swansea University’s Medical School, UK. She currently leads a team of Implementation Scientists examining new models that can successfully underpin the translation of research outcomes into practical solutions to improve healthcare service delivery.

Jeffrey Braithwaite is the Founding Director of the Australian Institute of Health Innovation, Director of the Centre for Healthcare Resilience and Implementation Science; and Professor of Health Systems Research, Faculty of Medicine, Health and Human Sciences, Macquarie University, Sydney, Australia. He is President Elect of the International Society for Quality in Health Care and a member of multiple groups of the World Health Organisation and the OECD as well as holding visiting professorships and international senior fellowships in six other Universities and think tanks in Europe and Japan.