Transforming Organizations One Process at a Time
This book offers leaders an approach to systemically affect change and create cultures of excellence where staff work together to change the way they view their work. Based on well-known quality concepts, readers will discover the essential concepts and actions that have the power to transform every system.
Transform through a Culture of Excellence. Understand the System. Lead for Excellence. Connect with Customers and Stakeholders. Create a Pathway for Excellence. Value People and Their Contributions. Identify Key Work Processes. Design a Measurement System. Establish a Methodology to Improve. Create a Mindset for Excellence. Sharing Excellence in Action.