1st Edition
Transforming Public Services by Design Re-Orienting Policies, Organizations and Services around People
CONTENTS
List of Figures
Preface
Acknowledgements
Abbreviations
Section and Chapter titles
SECTION I
Re-Orienting Public Services, Organizations and Policies Around People
Chapter 1: Design and Transformation as a Problem for the Public Sector
Chapter 2: Design Foundations for Transforming Services, Organizations
and Policies around People
Chapter 3: New Approaches to Policy Design
Chapter 4: Services as Key to Effective Government
Chapter 5: Organizational Design Practices
SECTION II
Three Examples of Transforming Public Services to Re-Orient Government Around People
Example 1: The USPS Domestic Mail Manual Transformation Project
Chapter 6: How it began: Project Background and Introduction
Chapter 7: Preparing the Ground: Project Phase I
Chapter 8: The Organizational Dimension: Project Phase II
Chapter 9: Completing the Transformation: Project Phase III
Example 2: The US IRS Tax Simplification Project
Chapter 10: The Project from Start to Finish
Example 3: Australian Tax Office Integrated Tax Design Project
Chapter 11: Background, Project Phases and Outcomes
Chapter 10: An Expanding Discourse and Practice of Design in the Public Sector
Bibliography/references
Appendices
Index
Biography
Sabine Junginger, PhD heads the Competency Center for Research into Design and Management at the Lucerne University of Applied Sciences and Arts. She is a Fellow of the Hertie School of Governance. She is Visiting Professor at Jiangnan University, China and the Macromedia University of Applied Sciences and Arts, Germany.
