Transforming Tourism and Hospitality AI-Powered Service Delivery Innovations

Preface

1. AI-Powered Customer Service in Tourism and Hospitality Industry

Malavika Bora and R. Rajesh

2. Applying Artificial Intelligence to Reduce Food Waste and Strengthen the Sustainable Economy

Dharmender Singh Rawat and Rakesh Dani

3. Smart Maintenance: AI and IoT Driven Asset Care in Hospitality

Sunil Sharma, Vijendra Kumar Maurya, Prasun Chakrabarti, Arvind Singh Rathore, Sandip Das, Bhupendra Soni and Prashant Sharma

4. Revolutionizing Travel: The Impact of AI on the Tourism Industry

Nilanjan Ray, Dillip Kumar Das, Debasish Batabyal and Priyanka Kanjilal

5. Safety and Security in Tourism through AI Applications

Anil Chandhok, Padam Bhushan and Ananya Jain

6. AI-Enhanced Tourism Experiences: Mediating Effects of Trust, Satisfaction, and Loyalty in Personalised Service Delivery

Ashish Adholiya and Shilpa Adholiya

7. AI in Tourism: Exploring the Impact of Technology Readiness Across Pre-, During-, and Post-Travel Phases of Tourists

Bindu Ranga, Indu Ranga, Amal Raneem K and Nagarjuna G

8. Exploring the Role of Virtual Reality (VR) in Shaping the Future of Tourism: A Comprehensive Review

Saloni Bansal and Amit Kumar

9. Smart Kitchens in Luxury Hotels: Implementation and Future Trends

Ricky Gupta

10. Revolutionizing Hospitality: The Role of Blockchain in Driving Transparency, Security, and Efficiency

Shikha and Yashwant Singh Rawal

11. Consumer Perception of AI-Driven Customer Service at JW Marriott Mumbai: A Data-Driven Case Study

Ishan Bakshi, Hitesh Marwaha, Aashish Samuel and Ashish Ahlawat

12. Enhancing Pre-flight Preparedness through Virtual Airport Tours: A User-Centric Study of Indian Air Passengers

Uma Pandey, Parikshit Sharma, Isha Pabia and Avinash Kumar Chauhan

13. Role of Human-AI Co-Creation in Personalized Itinerary Design and Customer Satisfaction in Smart Tourism

Rahul Singh Shekhawat and Udaidip Singh Chauhan

14. AI-Powered Modernization in the Hospitality Sector: Effect on Guest Perception and Loyalty Dynamics

Terrance Ancheary, Mohit Gupta, John Chooranoly and Adrit Karmakar

15. The Role of Artificial Intelligence in Optimizing Hotel Employee Performance

Seema Jaipuriar, Sanjeeb Pal and Yashwant Singh Rawal

Index

Biography

Yashwant Singh Rawal, Chief Editor: International Journal of Tourism and Hospitality Reviews. Dr. Rawal is a Professor at Amity University Rajasthan, with over 18 years of experience in both industry and academia. He is an expert in the fields of Hospitality, Tourism, and Management, and has published more than 80 research papers and 4 books in top indexing platforms like Scopus, Web of Science, and ABDC. His doctoral research work was in the area of Staff Turnover Intention in the Hotel Industry, and he has presented more than 35 papers at international and national conferences. He has also graced several national and international conferences as a Keynote Speaker and Session Chair. He was awarded the Best Role Model Teacher at the national level in 2019, and the High Work Engagement Award four times at the university level in 2014, 2015, 2016, and 2017. He was also awarded the Best Paper Presentation Award at an international conference and received the Research Excellence Award 2021 by the Institute of Scholars. As a reviewer of a few reputed Scopus and SCI-indexed journals, he has contributed to the academic community by sharing his knowledge and expertise. He has mentored five Ph.D. scholars who have been awarded their Ph.D.

Debasish Batabyal is the Associate Professor in Travel and Tourism Management at the Amity Institute of Travel and Tourism, Amity University, Kolkata, West Bengal, with over 18 years of experience in both industry and academia. He is an expert in the fields of cultural and religious tourism, destination development and marketing, and has published more than 60 research papers and 6 books in top indexing platforms like Scopus, Web of Science, and ABDC. He was awarded ILO's South-South Triangular Cooperation (SSTC) scholarship to participate in the 11th Social and Solidarity Economy Academy in Madrid, Spain in 2019. Recently, one of his research papers was nominated in the Institute of Chartered Accountants of India’s International Research Awards 2024 and was awarded Gold in the Economics category. His doctoral research work was in the area of destination development and strategy formulation. Besides, he is a regular speaker at various conferences, workshops, and invited lecture series in India and abroad for more than a decade.