1st Edition
Transport Management Successes and Failures Communication Case Studies of The Good, The Bad and The Ugly
1. Brick by Brick: Lay the Foundation for a Successful Management Strategy – The 3 – 6 – 4 Method 2. 25 Keys That Unlock the Door to Triumphant Communication: The Techniques at the Core of Many Managers’ Success or Failure 3. A Tale of Two Airlines: Malaysia MH 370 vs. Indonesia AirAsia QZ 8501 4. Federal Managers Impose Harassment and Abuse: Employees’ and Taxpayers Pay the Price 5. Amtrak Management’s Successful Strategy: Following the Rules to Stay on Track 6.Cruising for Life or Death: Offloaded in Africa 7. When It’s Good It’s Very, Very Good: When Common Sense Makes Sense 8. When Bad Takes Priority: The Resulting Aftermath 9. When Bad Turns Ugly: The Self-Inflicted Disaster
Biography
Linda J. Tavlin is an author and the president of an international transportation communication consultancy with over 35 years’ experience training organizations on how to deal with controversial audiences, the accident investigation process, and putting process improvement plans in place to enhance management efficiency. Linda has taught aviation communication in the accident investigation and safety programs at Cranfield University, U.K., and the University of Southern California.
"Linda Tavlin's latest work, Transport Management Successes and Failures, is an insightful and thought-provoking must read. I highly recommend the book whether you are in or outside the transportation business." Timothy Komberec, CEO and Chairman, Empire Airlines, Inc.
"Linda Tavlin's book is a masterclass in foresight, an analysis of high-stakes transport events as relevant as it is riveting. A compelling guide for executives navigating complexities of reputation, responsibility, and resilience. It’s more than a book, it's a wake-up call. Transport Management Successes and Failures brilliantly illustrates essential lessons in management through insightful case studies making this a must-read for industry leaders seeking to enhance their strategic preparedness capabilities." Ibrahim S. Koshy, CEO Saudia, 2020 – 2024 C-Suite Executive, Global Travel & Aviation Leader, Strategy, Business Growth, Board Member, Entrepreneur and Angel Investor
“This latest book, Transport Management Successes and Failures, case studies from Tavlin is as compelling as any novel and yet an extraordinary insight into the crisis that poor communication can be! Read it and you will find yourself questioning everything you currently do. An essential preparation guide for all in the risk business.” Keith Conradi, Former Chief Inspector AAIB and Chief Investigator HSIB, U.K.
"In the fast-changing transportation industry, effective communication is vital for safety, efficiency, and teamwork. Linda combines decades of expertise with actionable strategies that are relevant in high-pressure situations. Transport Management provides theoretical insights and practical tools that can be quickly implemented in real-life settings. From these case studies, readers can analyse lessons learned from complex scenarios." Javier Alejandro Vanegas, Director Latin America and Caribbean Affairs, CANSO
