Trust, Safety, and the Internet We Share Multistakeholder Insights

I. Making Trust and Safety Legible

1. Voices of Trust & Safety: Origins and Evolutions
Toby Shulruff, Jeff Lazarus, and Amanda Menking

2. The Trust & Safety Professional Association and Trust and Safety Foundation:
An Oral History
Adelin Cai, Eric Goldman, Clara Tsao, and Amanda Menking

3. Publishing Trust and Safety Research: Challenges and Opportunities 
Shelby Grossman, Lemi Baruh, Eric Goldman, Arthur Gwagwa, Rosie Ith, Michael C. Seto, Ruth Spence, and Jeffrey Hancock

4. Trust and Safety as Philosophical Practice
Étienne Brown and Zoe Phillips Williams

II. Community Moderation

5. Online Community Managers: Learning from the Original Trust and Safety Practitioners
Venessa Paech

6. Advantages and Challenges Around Community-Led Content Moderation Models from a Historical Perspective
Jan Eissfeldt and Anna B. Stephenson

7. Community Moderation and the Hidden Structures of Digital Safety
Anonymous

III.  The Trust and Safety Ecosystem

8. Dangerous Speech and Its Dilemmas
Susan Benesch

9. Trust and Safety Vendors: Looking Back and Forward
Lucas Wright

10. The Indispensable Role of BPOs in Trust and Safety
Rachel Lutz Guevara, Leslie Taylor, and Jean Claffey

11. Trust and Safety and Human Rights: Bridging the Fields for Better Online Governance
Maia Levy Daniel and Hilary Ross

12. The Three Eras of Content Moderation in the Media and What Comes Next
Ben Whitelaw

13. Prosocial Design in Trust and Safety
David Grüning and Julia Kamin

14. Fighting Terror with Tech: The Evolution of the Global Internet Forum to Counter Terrorism
Naureen Chowdhury Fink and Erin Saltman

IV. The Global Majority

15. T&S and the Majority World
Sujata Mukherjee

16. Misinformation in Nepal: Spread, Impact, and Media Dynamics
Tilak Prasad Pathak and Ujjwal Acharya

17. Trust and Safety’s Blindspots: A Latin American Perspective
Ramiro Álvarez Ugarte and Agustina Del Campo

V. Support for Moderators, Users, Communities, and Practitioners

18. Wellbeing-Centered UX: Supporting Content Moderators
Diana Mihalache and Dali Szostak

19.  Beyond Content Severity: Rethinking Psychological Impact and Wellness Care for Moderators Working with “Benign” Content
Jeffrey DeMarco, Marlyn Thomas Savio, Jolguer Pérez, and Xieyining "Irene" Huang

20. Trust and Safety Tooling as a User Experience Challenge
Joseph Seering, Braahmi Padmakumar, and Martina Di Paola

21. Four Functional Quadrants for Trust & Safety Tools: Detection, Investigation, Review & Enforcement (DIRE)
Camille François, Juliet Shen, Yoel Roth, Samantha Lai, and Mariel Povolny

22. Trust and Safety: An Approach to Countering Gender-based Violence
Erica Olsen and Toby Shulruff

VI. Trust and Safety in the Age of AI

23. Adversarial Shift in the Age of Generative AI: The Impact on Content Moderators and the Need to Accelerate the Defensive Use of Generative AI
Adam Hadley, Louise Meloy, Joe McArdle, and Cat Cadenhead

24. Intersections Between Trust, Safety, and Responsible AI: How Trust & Safety and AI Auditing Can Learn and Evolve Together
Amar Ashar

VII.  Legal and Regulatory Perspectives

25. Online Safety Regulation: Righting Risks or Risking Rights?
Jason Pielemeier and David Sullivan

26. Making Metrics Meaningful: A Regulatory Perspective on Effective Transparency Reporting in Online Safety
Jessica Zucker and Jessica Marcus

27. Dream, Design, Deliver: Singapore’s Approach to Online Safety Regulation
Edward Wee and Makoto Hong

Biography

Maia Levy Daniel is currently a Senior Program Manager at the Trust and Safety Foundation (TSF). She is a specialist in tech policy, law, and regulation, with extensive experience across various sectors in the U.S. and Latin America.

Amanda Menking joined the Trust and Safety Foundation (TSF) after more than a decade in academia where she completed her Ph.D. in Information Science and studied user-generated content systems and online communities like Wikipedia and Reddit.

Marlyn Thomas Savio works as senior behavioral scientist at TaskUs’ Wellness +Resiliency department. She is a chartered psychologist (CPsychol), registered with the British Psychological Society.

Jean Claffey is a Licensed Mental Health Counselor with over 25 years of experience in behavioral health, specializing in treating and preventing traumatic stress. She has worked in community mental health centers, inpatient facilities, and extensively with the military and veteran populations.