1st Edition
Trust and Digital Transformation in the Public Sector
188 Pages
14 B/W Illustrations
by
Routledge
188 Pages
14 B/W Illustrations
by
Routledge
188 Pages
14 B/W Illustrations
by
Routledge
Also available as eBook on:
Digital transformation is a promising way to increase the possibilities and effectiveness of public organizations, but the implementation of digital technologies alone does not bring value. It is vital to convince and motivate people to use new ways of public services delivery and it is necessary to trust both public institutions and new technologies. Digital trust is considered a key determinant... Read more
1. Introduction
2. Towards digital transformation in the public sector
3. The essence of organizational trust
4. Public organizations and networks as subjects of organizational trust
5. Redefining organizational trust for the digital era
6. Digital technologies in the public sector
7. Tackling challenges of building digital trust in the public sector
8. Creating trust as a critical issue of digital transformation
9. Conclusion
Biography
Barbara Kożuch is a Professor of Management at the University of Social Sciences in Łódź, Poland.
Katarzyna Sienkiewicz-Małyjurek is Associate Professor in the Department of Management at the Silesian University of Technology, Poland.
