1st Edition
Trust in Digital Public Services The Significance of Digital Resilience
By Katarzyna Sienkiewicz-Małyjurek
Copyright 2027
182 Pages
10 B/W Illustrations
by
Routledge
Digital transformation offers a promising way to enhance the effectiveness of public service delivery processes. However, utilizing digital technologies presents both opportunities, such as faster decision-making and improved communication with stakeholders, and challenges, including cyber threats, ethical concerns about technology use, and the risk of technological exclusion. Therefore, it is... Read more
1. Introduction
2. Public service delivery and digital transformation
3. New evidence on the scope and effectiveness of digital public service delivery
4. Digital trust in the digital era governance
5. Digital resilience as a result of digital transformation
6. Analyzing the scope of digitalization of public service delivery processes
7. The assessment of how digital trust and resilience affect the effectiveness of public services delivered digitally
8. Implications and recommendations
9. Conclusion
Biography
Katarzyna Sienkiewicz-Małyjurek is an Associate Professor in the Department of Management at the Silesian University of Technology, Poland.
