U.S. Trade Policy: History, Theory, and the WTO: History, Theory, and the WTO, 2nd Edition (Paperback) book cover

U.S. Trade Policy: History, Theory, and the WTO

History, Theory, and the WTO, 2nd Edition

By William A. Lovett, Alfred E. Eckes, Jr, Richard L. Brinkman


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Paperback: 9780765613080
pub: 2004-03-31
Hardback: 9780765613073
pub: 2004-02-28
eBook (VitalSource) : 9781315698540
pub: 2015-02-24
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Lovett (Tulane Law School), Eckes (a former commissioner of the U.S. International Commission during the Reagan and Bush I administrations), and Brinkman (international economics, Portland State U.) evaluate the evolution of U.S. trade policy, focusing on the period from the establishment of the Gen

Table of Contents

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Industries / Service Industries