Understanding Business Processes: 1st Edition (Paperback) book cover

Understanding Business Processes

1st Edition

Edited by David Barnes

Routledge

240 pages

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Paperback: 9780415238625
pub: 2000-10-19
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Hardback: 9780415238618
pub: 2000-10-19
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Description

What do business organisations do?

The results of business behaviour can be seen and experienced in the form of the goods that are produced. However, what goes on within organisations is often hidden from the outside world. Taking a systems and process perspective, this book demonstrates that any business is a number of interrelated processes whose success is determined by the extent to which these activities add value whilst minimising cost. The book focuses on:

* activities through which the organisation interacts with its customers, including marketing and sales

* how organisations process materials including purchasing and manufacturing

* forms of business organisation, with a critical account of new paradigms including Business Process Re-engineering.

The book features articles by leading business gurus including Michael Porter, Philip Kotler and John Kay.

About the Editor

David Barnes has pursued an industrial as well as academic career. He has worked for a number of organizations ranging from blue chip to small family owned businesses in the process plant contracting and building products manufacturing industries. He is a Lecturer in Management at The Open University Business School, where his interests centre on the strategic management of operations

About the Series

Understanding Business

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Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS041000
BUSINESS & ECONOMICS / Management