1st Edition
Understanding Decision-making Processes in Airline Operations Control
Biography
Peter J. Bruce's employment in the aviation industry included more 16 years as an operations controller for TAA/Australian Airlines. Now a Senior Lecturer at Swinburne University of Technology in Melbourne, he is the Program Coordinator for the Graduate Certificate, Graduate Diploma and Master of Aviation in both Human Factors and Management programs and is responsible for the university's annual Aviation Industry Seminar series. He also teaches undergraduate units, primarily with regard to the business management and operational aspects of the industry, and leads a global Aviation Study Tour every two years, visiting key aviation organisations. Peter's areas of expertise and PhD focussed on airline operational decision-making, decision-making styles, situation awareness, and expertise. He has presented his work to industry and at a number of international conferences.
'An excellent study which underlines the complexity of airline operations and, most importantly, the potential effectiveness of airline operational control centres (OCC) which have to respond to singular or multiple disruptions. These can vary enormously and challenge some of the best prepared and trained OCC teams. Understanding airline policies, developing plans and checklists, training, integrating information systems for situational awareness and effective two-way communications are essential for a successful outcome.' Chris Peet, VP Network Control & Logistics (retired) Emirates Airline
