This work examines the evolution and rationale of the ISO 9000 series of standards, their structure, interpretation and relationship to other quality systems. Theory and applications are provided, and the author explains how to put the standards into place and achieve quality. Specific methods and tools for the implementation of the ISO standards that lead to certification and certification maintenance are supplied.
A general introduction to quality standards; quality vocabulary; quality system requirements; third-party assessments; implementation strategy; documentary overview; ISO and services; ISO and software; ISO and BS7750; ISO and other quality systems; the future of the ISO. Appendices: unofficial glossary of acronyms; critical characteristics for procedures; training and curriculum; general information and publications.