1st Edition
Understanding, Managing and Implementing Quality Frameworks, Techniques and Cases
254 Pages
by
Routledge
254 Pages
by
Routledge
254 Pages
by
Routledge
Also available as eBook on:
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts,... Read more
List of figures, List of tables, List of contributors, Acknowledgements, Glossary, Introduction, PART I Developing a strategic orientation for Quality Management, PART II Quality improvement tools and techniques for the twenty-first century, PART III Case studies in Quality Management, Index
Biography
Jiju Antony, David Preece
