Understanding Users : Designing Experience through Layers of Meaning book cover
1st Edition

Understanding Users
Designing Experience through Layers of Meaning

  • Available for pre-order on March 3, 2023. Item will ship after March 24, 2023
ISBN 9780367459253
March 24, 2023 Forthcoming by Routledge
264 Pages 14 B/W Illustrations

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Book Description

Grounded in the user-centered design movement, this book offers a broad consideration of how our civilization has evolved its technical infrastructure for human purpose to help us make sense of the contemporary world of information infrastructure and online existence. The author incorporates historical, cultural and aesthetic approaches to situating information and its underlying technologies across time in the collective, lived experiences of humanity.

In today’s digital information world, user experience is vital to the success of any product or service. Yet as the user population expands to include us all, designing for people who vary in skills, abilities, preferences and backgrounds is challenging. This book provides an integrated understanding of users, and the methods that have evolved to identify usability challenges, that can facilitate cohesive and earlier solutions. The book treats information creation and use as a core human behavior based on acts of representation and recording that humans have always practiced. It suggests that the traditional ways of studying information use, with their origins in the distinct layers of social science theories and models is limiting our understanding of what it means to be an information user and hampers our efforts at being truly user-centric in design. Instead, the book offers a way of integrating the knowledge base to support a richer view of use and users in design education and evaluation.

Understanding Users is aimed at those studying or practicing user-centered design and anyone interested in learning how people might be better integrated in the design of new technologies to augment human capabilities and experiences.

Table of Contents

1. Information as a Human Process

2. The Emergence of User-Centeredness

3. Designing our Information World: Craft or Science?

4. Humans and The Vertical Slice

5. The Physio-Tech Layer

6. The Cogito-Tech Layer

7. The Socio-Tech Layer

8. The Culturo-Tech Layer

9. Usability as a Design Value

10. Acceptability as a Design Value

11. Augmentation as the REAL Value

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Andrew Dillon is the V.M. Daniel Professor of Information at the University of Texas at Austin, USA, where he served as dean of the School of Information from 2002-2017. Prior to this he was a founding member of the School of Informatics at Indiana University where he directed the Masters program in HCI. He received his PhD in Psychology from Loughborough University and his B.A. and first-class M.A. from University College Cork, Ireland.