Sharing Best Practices across industries and functions is an accepted method for continuous improvement. All organizations using process – focused improvement, whether public, private, government or non-government, benefit from managing core activities at a Best Practice level. Best Practices are tools for designing processes more effectively. The Benchmarking trend of the 1990s evolved with the help of competitive analysis, performance excellence awards, and other corporate recognition programs into an ongoing record of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Nowhere before now has there been a tool to identify and document an effective Best Practice. The BEST method, offered in this book, provides the reader a quick and user-friendly tool to assess a Best Practice process and set action plans to improve performance to World Class level.
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Preface Acknowledgments Chapter 1. Introduction Chapter 2. The BEST method PART 1: Description of the BEST Tool Chapter 3. The B E S T Tool: checklist of criteria for the assessment of a Best Practice Chapter 4. Writing the Best Practice PART 2: Use of the BEST Tool Chapter 5. Application of BEST tool on Case Studies (Detailed Analysis) Chapter 6. Application of simplified BEST tool on 10 case studies (Quick Scan) Chapter 7. Florida Health Department Orlando Case Study as a Best Practice Chapter 8. Conclusion Appendix: Frequently Asked Questions