Bring Lean Improvements to the Administrative Areas of Your Organization!
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
Table of Contents
Step 1: Commit to Lean
Step 2: Choose the Value Stream
Step 3: Learn About Lean
Step 4: Map the Current State
Step 5: Identify Lean Metrics
Step 6 - Phase I: Map the Future State - Customer Demand
Step 6 - Phase II: Map the Future State - Continuous Flow
Step 6- Phase III: Map the Future State - Leveling
Step 7: Create Kaizen Plans
Step 8: Implement Kaizen Plans
"We have been on our lean journey in manufacturing for some time now, and are expanding that success into our office environment and across administration for the entire company. We chose to begin with a requirement that all of our leaders create a value stream map for their area of responsibility and use the current state map to develop a future state map. With these maps in hand, they can "see" the gap that exists between the two and plan their "kaizen" improvement events in a rational manner. We purchased the "Value Stream Management for the Lean Office" workbook for all 900+ leaders as a resource tool. Too often, Maytag and other major companies throw out a requirement for leadership to do something, but do not provide a resource to accomplish it. These workbooks were our resource and added a significant value to our effort by eliminating the excuse for not knowing what a VS map is, how to create it or what value it delivers. These workbooks were an outstanding hit and I re-ordered several times to make sure everyone who needed one, received one!"
Mr. David Speer, Corporate Director, LeanSigma® Maytag Corporation 03/18/05
"Designed for managers at all levels, the book can aid those familiar with the principles of lean management as well as those who are complete novices."
"This book will probably be most useful for people who can see lean methods being used elsewhere, perhaps in their manufacturing plants. It would also be useful for those wanting to apply these principles to administrative processes in office environments".
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