1st Edition

Virtual Coaching to Improve Group Relationships Process Consultation Reimagined

Edited By William J. Rothwell, Cho Hyun Park Copyright 2021
    234 Pages
    by Productivity Press

    234 Pages
    by Productivity Press

    Process consultation, invented by Edgar Schein, is both a skill and an organization development change effort. As a skill, process consultation means the ability to observe and provide feedback about small group dynamics to a work group about how well group members interact and how to improve that interaction. Just as facilitators devote their time to (in one word) asking, process consultants devote their time to (in one word) watching—at an expert level. As a change effort, process consultation is a concerted effort to help members of a group work together more effectively. For that reason, the word "process" in this context should be interpreted to mean "interpersonal interaction in small groups."

    Historically, process consultation has focused attention on face-to-face groups and their group dynamics. But times are changing. More work is done online or in blended (online and onsite) groups than face-to-face alone. A 2017 survey of over 25,000 workers in 12 countries revealed that 62% of global workers are now working flexibly—with some residential work and some virtual work. The same survey found that workers believe that flexible work arrangements make them more productive and that 48% of survey respondents reported that their virtual interactions include representatives of other cultures. It is true that, for workers who can discipline themselves and manage distractions at home, virtual work can be more productive when commuting time is eliminated and workplace distractions are minimized. Virtual work has the advantage of reducing the need for childcare, slashing work wardrobe costs, and cutting unproductive, stressful commuting time.

    Despite how modes of working together have changed over the years—ranging from face-to-face to some degree of virtual (video conference, audio conference, print-only collaboration, and many blended combinations)—and the growing need for finding ways to help people work together more effectively, there has been no practical guideline of process consultation in a virtual or mixed work setting since Schein’s process consultation initially focused on group dynamics in face-to-face settings. Therefore, this book aims to provide practical approaches to process consultation, helping group members discover more effective ways of working together in blended virtual/residential and cross-cultural settings.

    Essentially, this book provides a practical, how-to guide for virtual coaching, using step-by-step procedural approaches, cases, and helpful platforms/technologies and tools. It also provides information about how to use technology to support the process of improving virtual or mixed group relationship.

    Table of Contents

    Preface

    Acknowledgments

    About the Authors

    Advance Organizer

    Part I Introduction to Virtual Group Coaching

    Chapter 1 What is Traditional Process Consultation and Virtual Coaching to Improve Group Dynamics?

    By William J. Rothwell

    Chapter 2 Change Models to Guide Virtual Group Coaching

    By Sohel M. Imroz

    Part II Steps of Virtual Group Coaching

    Chapter 3 Entry: Marketing Virtual Group Coaching

    By Michael Waldhier

    Chapter 4 Start-Up: Negotiating Virtual Group Coaching

    By Michael Waldhier

    Chapter 5 Diagnosis: Assessing Virtual Group Dynamics and Providing Feedback

    By Cho Hyun Park

    Chapter 6 Action Planning: Engaging Clients in the Virtual Group Coaching Process

    By Leila Farzam

    Chapter 7 Interventions: Helping Clients Improve Group Dynamics and Group Results Using Technology

    By Sohel M. Imroz

    Chapter 8 Evaluation, Separation, and Adoption: Helping Clients Make Virtual Group Coaching What They Do All the Time

    By Cho Hyun Park

     

    Part III Special Topics in Virtual Group Coaching

    Chapter 9 Virtual Group Coaching Using Positive Change

    By Leila Farzam

    Chapter 10 Social Network Analysis in Virtual Group Coaching

    By I-Pang Fu

    Chapter 11 The Future and Virtual Group Coaching

    By William J. Rothwell

    Chapter 12 Summary

    By I-Pang Fu

    Index

     

     

    Biography

    William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow is a Professor in the Masters of Professional Studies in Organization Development and Change program and also in the Ph.D. program, Organization Development emphasis, of Workforce Education and Development at The Pennsylvania State University. He can be contacted by email at [email protected]. He has authored, coauthored, edited or coedited 110 books since 1987. His recent books include Innovation Leadership (Routledge, 2018), Improving Human Performance, 3rd ed. (Routledge, 2018), Evaluating Organization Development: How to Ensure and Sustain the Successful Transformation (CRC Press, 2017), Marketing Organization Development Consulting: A How-To Guide for OD Consultants (CRC Press, 2017), Assessment and Diagnosis for Organization Development: Powerful Tools and Perspectives for the OD practitioner (CRC Press, 2017).