Virtual Coaching to Improve Group Relationships : Process Consultation Reimagined book cover
1st Edition

Virtual Coaching to Improve Group Relationships
Process Consultation Reimagined

ISBN 9780367403744
Published December 29, 2020 by Productivity Press
234 Pages

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Book Description

Process consultation, invented by Edgar Schein, is both a skill and an organization development change effort. As a skill, process consultation means the ability to observe and provide feedback about small group dynamics to a work group about how well group members interact and how to improve that interaction. Just as facilitators devote their time to (in one word) asking, process consultants devote their time to (in one word) watching—at an expert level. As a change effort, process consultation is a concerted effort to help members of a group work together more effectively. For that reason, the word "process" in this context should be interpreted to mean "interpersonal interaction in small groups."

Historically, process consultation has focused attention on face-to-face groups and their group dynamics. But times are changing. More work is done online or in blended (online and onsite) groups than face-to-face alone. A 2017 survey of over 25,000 workers in 12 countries revealed that 62% of global workers are now working flexibly—with some residential work and some virtual work. The same survey found that workers believe that flexible work arrangements make them more productive and that 48% of survey respondents reported that their virtual interactions include representatives of other cultures. It is true that, for workers who can discipline themselves and manage distractions at home, virtual work can be more productive when commuting time is eliminated and workplace distractions are minimized. Virtual work has the advantage of reducing the need for childcare, slashing work wardrobe costs, and cutting unproductive, stressful commuting time.

Despite how modes of working together have changed over the years—ranging from face-to-face to some degree of virtual (video conference, audio conference, print-only collaboration, and many blended combinations)—and the growing need for finding ways to help people work together more effectively, there has been no practical guideline of process consultation in a virtual or mixed work setting since Schein’s process consultation initially focused on group dynamics in face-to-face settings. Therefore, this book aims to provide practical approaches to process consultation, helping group members discover more effective ways of working together in blended virtual/residential and cross-cultural settings.

Essentially, this book provides a practical, how-to guide for virtual coaching, using step-by-step procedural approaches, cases, and helpful platforms/technologies and tools. It also provides information about how to use technology to support the process of improving virtual or mixed group relationship.

Table of Contents

Table of Contents



About the Authors

Advance Organizer

Part I Introduction to Virtual Group Coaching

Chapter 1 What is Traditional Process Consultation and Virtual Coaching to Improve Group Dynamics?

By William J. Rothwell

Chapter 2 Change Models to Guide Virtual Group Coaching

By Sohel M. Imroz

Part II Steps of Virtual Group Coaching

Chapter 3 Entry: Marketing Virtual Group Coaching

By Michael Waldhier

Chapter 4 Start-Up: Negotiating Virtual Group Coaching

By Michael Waldhier

Chapter 5 Diagnosis: Assessing Virtual Group Dynamics and Providing Feedback

By Cho Hyun Park

Chapter 6 Action Planning: Engaging Clients in the Virtual Group Coaching Process

By Leila Farzam

Chapter 7 Interventions: Helping Clients Improve Group Dynamics and Group Results Using Technology

By Sohel M. Imroz

Chapter 8 Evaluation, Separation, and Adoption: Helping Clients Make Virtual Group Coaching What They Do All the Time

By Cho Hyun Park


Part III Special Topics in Virtual Group Coaching

Chapter 9 Virtual Group Coaching Using Positive Change

By Leila Farzam

Chapter 10 Social Network Analysis in Virtual Group Coaching

By I-Pang Fu

Chapter 11 The Future and Virtual Group Coaching

By William J. Rothwell

Chapter 12 Summary

By I-Pang Fu




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William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow is a Professor in the Masters of Professional Studies in Organization Development and Change program and also in the Ph.D. program, Organization Development emphasis, of Workforce Education and Development at The Pennsylvania State University. He can be contacted by email at [email protected] He has authored, coauthored, edited or coedited 110 books since 1987. His recent books include Innovation Leadership (Routledge, 2018), Improving Human Performance, 3rd ed. (Routledge, 2018), Evaluating Organization Development: How to Ensure and Sustain the Successful Transformation (CRC Press, 2017), Marketing Organization Development Consulting: A How-To Guide for OD Consultants (CRC Press, 2017), Assessment and Diagnosis for Organization Development: Powerful Tools and Perspectives for the OD practitioner (CRC Press, 2017).