What Business Really Wants from IT  book cover
1st Edition

What Business Really Wants from IT

ISBN 9780750660969
Published November 8, 2004 by Routledge
200 Pages

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Book Description

Business expectations of their IT departments are simple: Deliver IT without fuss, get involved in achieving business results, and provide leadership. But while business emphasis is on business results and leadership, IT is focused on the technology.

How to get your IT Department to Add Real Value to Business presents a practical framework that defines the roles and activities for the CIO to meet business expectations. It introduces a new approach to IT in large organizations, which shifts the focus from day to day technological operations to three critical areas of performance for IT: IT management, business results and information leadership.

The concepts are simple and elegant but the implementation is increasingly demanding. However, these changes are essential if in-house IT functions are to survive and prosper in organizations.

The author's framework has already proven itself in changing business and IT perspectives significantly. Large organisations have commenced the implementation process, and are reporting significant results. The book offers ground-breaking perspectives on the role of IT in organisations. These perspectives are finding favour with business and IT people alike. The book offers practical and anecdotal examples and plans to assist in implementing the framework.

Table of Contents

There is no "F" in IT: Move over the librarians; What's the book about?; Never mind the ball, get on with the game; IT people are IT people; When good words go bad; Peddling your bicycle faster won't make it into a car; Federal + concepts: The history of the world in six paragraphs; Pre-federal, Federal, Federal+; The IDeOM model: Federal+ principles; Everything filters through; The role of IT is IDM:IRM:IL - The IDeOM model; The focus changes; Supply/Demand separate - Driven by different things; Implicit to explicit; Managing IT - The new challenge: Why manage IT (as against doing IT)?; What drives IT Demand management?; Activities of an IT Demand Manager; What does IT Demand Management deliver?; Measuring IDM; Profile of an IT Demand Manager; Managing IT related results - Information results management: Outcomes not outputs; Step changing business; Business case review and follow up - releasing real value; The white space in most organisations - business processes; Delivering on the promised benefits; IT portfolio management; Measuring IT related results; Profile of the IRM role; Information Leadership: What is IT leadership - really; Boundaries and frameworks; The hard stuff is easy, the soft stuff is hard; Measuring leadership; Profile of an Information Leader; Applying IDeOM and Federal+: What changes?; Checklist - When to use what; Federal+; Budgets; Outsource/Insource; Service Management; People; Architecture; Playing the three bucket game; What to do when you succeed: Herman's story; Undoing the good; The board and you.

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