1st Edition
Why Are Things So Hard To Use? Learning From Design Failures
1. The complexity of the modern world. 2. Not considering who your user is. 3. Not considering user capabilities. 4. Failing to consider user goals. 5. Failing to use your words. 6. Using too many words. 7. Making an inconsistent design. 8. Failure to make your design invisible. 9. Failure to make your design visible. 10. Not accounting for the user's mental model. 11. Making things too complex. 12. The future won't save us.13. So many failures. Now what do I do? 14. Let's get out there and design!
Biography
Philip Kortum is a Professor in the Department of Psychological Sciences at Rice University in Houston, Texas, USA His primary interests are in the research and development of highly usable systems in the voting and medical system domains, and in the characterization of measures of usability and usable systems. Prior to joining Rice University, he worked for more than 15 years in the defense and telecommunications industries, where he researched and helped field award-winning user-centered systems. He is the author of more than 140 peer-reviewed papers and conference proceedings and holds 54 U.S. patents. Dr Kortum is a fellow of the National Academy of Inventors, the Human Factors and Ergonomics Society, and the Association for Psychological Science. He received his MS from Northeastern University and his PhD from the University of Texas at Austin, both USA.
