1st Edition
Wired for Excellence Harnessing Brain Science for Organizational Success
WIRED FOR EXCELLENCE – TABLE OF CONTENTS
About the Author
Introduction
Chapter 1: How the Brain Works (and why you should care)
Chapter 2: Brain-Driven Culture: Shaping Organizational DNA
Chapter 3: Wired for Ownership: The Accountability Advantage
Chapter 4: Defining Roles and Mapping Accountability
Chapter 5: Smart Strategies: Neuroscience Backed Goal Setting
Chapter 6: Open Books, Open Minds: The Power of Financial Transparency
Chapter 7: The Rhythm of Success: Building Accountability Through Communication
Chapter 8: The Currency of Excellence: Compensation, Rewards, and Recognition
Chapter 9: Operationalizing Excellence through Process Improvement
Chapter 10: Wired for Resilience
Chapter 11: Reflect and Improve: Feedback and Growth Conversations
Chapter 12: Motivating For Excellence: The Neuroscience of Engagement
Chapter 13: Wired to Grow: Building Talent for Excellence
Chapter 14: Embedding Excellence: Integrating Systems for long-term success
Epilogue: Wired for the Future
Biography
Christianna Hayes, CEO of Impact Performance Solutions, has over 30 years as a proven business performance improvement leader, international speaker, and author. Chris is a full-spectrum coach and adult learning instructor with practical experience from the shop floor to the boardroom. She utilizes organizational excellence best practices to engage the workforce, drive ideal behaviors, meet objectives, and sustain results. Because of her extensive experience helping companies achieve organizational excellence, Chris is one of only 36 in the world to be accepted as a Shingo Licensed Affiliate.
Chris has served in various top leadership positions throughout her career, including CEO, COO, VP of Quality, and Director of Quality and Continuous Improvement. She has also served as an Adjunct Professor at Utah Valley University and the University of Tulsa, where she developed and taught numerous adult-learning-centric courses. She has volunteered her time and shared her knowledge through her association with organizations such as ASQ (Board of Directors, Lean Enterprise Division Chair, Quality Innovations Summit TPC Chair, Fellows Coach, and NextGen Chair), Airline Ambassaders International (Board of Directors), and SME (Member volunteer, Lean Bronze Instructor, Lean Bronze Portfolio Reviewer, and COA Member).
Chris has an MBA in addition to an undergraduate degree in Business and Project Management and has earned certifications in areas of Lean Six Sigma Master Black Belt (LSSMBB), Project Management (PMP), Supply Chain (CSQP), Quality (CMQ/OE and CQE), Auditing (CQA), certified ISO 9001 and AS9100, and Human Resources (HR Specialist).
In Wired for Excellence, Chris blends her real-world leadership experience with the latest insights from neuroscience and organizational excellence frameworks. She believes excellence isn’t about compliance or pressure; it’s about creating cultures, systems, and leadership habits that align with how people and organizations are naturally wired to grow and thrive.
When she’s not working with leaders or organizations, you’ll find her outdoors, cheering for underdogs, studying human behavior and organizational growth, and enjoying a good cup of hot tea.
