1st Edition

Work, Working and Work Relationships in a Changing World

Edited By Clare Kelliher, Julia Richardson Copyright 2019
    234 Pages
    by Routledge

    234 Pages
    by Routledge

    This book is concerned with the rapid and varied changes in the nature of work and work relationships which have taken place in recent years. While technological innovation has been a key contributor to the nature and pace of change, other social and market trends have also played a part such as increasing workforce diversity, enhanced competition and greater global integration. Responding to these trends alongside cost pressures and the need for continued responsiveness to the environment, organizations have changed the way in which work is organized. There have also been shifts in product markets with growing demand for authenticity and refinement of the customer experience which has further implications for how work is organized and enacted. At the same time, employees have sought changes in their work arrangements in order to help them achieve a more satisfactory relationship between their work and non-work lives. Many have also taken increased responsibility for managing their own work opportunities, moving away from dependency on a single employer.



    The implications of these significant and widespread changes are the central focus of this book and in particular the implications for workers, managers, and organizations. It brings together contributions from an international team of renowned management scholars who explore the opportunities and challenges presented by technological and digital innovation, consumer, social and organizational change. Drawing on empirical evidence from Europe, North America and Australia, Work, Working and Work Relationships in a Changing World considers new forms of service work, technologically enabled work and independent professionals to provide in-depth insight into work experiences in the 21st Century.

    Contents





    List of Figures and Tables



    Preface





    Introduction



    Chapter 1: Work, working and work relationships in a changing world.



    Clare Kelliher and Julia Richardson

     

    Part 1: Career opportunities and experiences in the contemporary and future labour market: a double-edged sword?



     

    Chapter 2: "The fur-lined rut": Telework and career ambition



    T. Alexandra Beauregard, Esther Canonico, Kelly A. Basile

     

    Chapter 3: Performing the ‘ideal professional’: Insights from worker’s accounts of emotional labor in contemporary workplaces





    Carol Linehan, Elaine O’Brien

     

    Chapter 4: Working as an independent professional: Career choice or the only option?





    Tui McKeown

     

    Part II: Making the most of flexible work practices: the need for spatial job crafting and boundary management

     



    Chapter 5: Reflecting on and proactively making use of flexible working practices makes all the difference: The role of spatial job crafting





    Christina Wessels, Michaéla Schippers

     



    Chapter 6: "Bounded Flexibility": The influence of time-spatial flexibility and boundary-management strategies on women’s work-home interference





    Pascale Peters, Beatrice Van der Heijden

     

    Part III: Professionalisation in the Service Industry: Cicerones and Baristas



     

    Chapter 7: Craft beer, Cicerones and changing identities in beer serving



    Daniel Clarke, David Weir, Holly Patrick

     

    Chapter 8: Wake up and smell the coffee: Job quality in Australia’s café industry





    Angela Knox

     

    Part IV: Harnessing technological and digital information: the need for workforce agility



     

    Chapter 9: Digital workplace design: Transforming for high performance



    Nick van der Meulen, Kristine Dery, Ina M. Sebastian

     

    Chapter 10: Agile working: the case of TechSci, a global technology company





    Deirdre Anderson, Clare Kelliher

     

    Conclusion

     

    Chapter 11: Observations and conclusions on work, working and work relationships in a changing world





    Clare Kelliher and Julia Richardson



    Contributor Biographies



    Index

    Biography

    Clare Kelliher is Professor of Work and Organisation at Cranfield School of Management, UK.





    Julia Richardson is Professor of Human Resource Management at Curtin Business School, Curtin University, Australia.