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Work, Working and Work Relationships in a Changing World





ISBN 9780815371533
Published December 19, 2018 by Routledge
234 Pages

 
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Book Description

This book is concerned with the rapid and varied changes in the nature of work and work relationships which have taken place in recent years. While technological innovation has been a key contributor to the nature and pace of change, other social and market trends have also played a part such as increasing workforce diversity, enhanced competition and greater global integration. Responding to these trends alongside cost pressures and the need for continued responsiveness to the environment, organizations have changed the way in which work is organized. There have also been shifts in product markets with growing demand for authenticity and refinement of the customer experience which has further implications for how work is organized and enacted. At the same time, employees have sought changes in their work arrangements in order to help them achieve a more satisfactory relationship between their work and non-work lives. Many have also taken increased responsibility for managing their own work opportunities, moving away from dependency on a single employer.



The implications of these significant and widespread changes are the central focus of this book and in particular the implications for workers, managers, and organizations. It brings together contributions from an international team of renowned management scholars who explore the opportunities and challenges presented by technological and digital innovation, consumer, social and organizational change. Drawing on empirical evidence from Europe, North America and Australia, Work, Working and Work Relationships in a Changing World considers new forms of service work, technologically enabled work and independent professionals to provide in-depth insight into work experiences in the 21st Century.

Table of Contents

Contents





List of Figures and Tables



Preface





Introduction



Chapter 1: Work, working and work relationships in a changing world.



Clare Kelliher and Julia Richardson

 

Part 1: Career opportunities and experiences in the contemporary and future labour market: a double-edged sword?



 

Chapter 2: "The fur-lined rut": Telework and career ambition



T. Alexandra Beauregard, Esther Canonico, Kelly A. Basile

 

Chapter 3: Performing the ‘ideal professional’: Insights from worker’s accounts of emotional labor in contemporary workplaces





Carol Linehan, Elaine O’Brien

 

Chapter 4: Working as an independent professional: Career choice or the only option?





Tui McKeown

 

Part II: Making the most of flexible work practices: the need for spatial job crafting and boundary management

 



Chapter 5: Reflecting on and proactively making use of flexible working practices makes all the difference: The role of spatial job crafting





Christina Wessels, Michaéla Schippers

 



Chapter 6: "Bounded Flexibility": The influence of time-spatial flexibility and boundary-management strategies on women’s work-home interference





Pascale Peters, Beatrice Van der Heijden

 

Part III: Professionalisation in the Service Industry: Cicerones and Baristas



 

Chapter 7: Craft beer, Cicerones and changing identities in beer serving



Daniel Clarke, David Weir, Holly Patrick

 

Chapter 8: Wake up and smell the coffee: Job quality in Australia’s café industry





Angela Knox

 

Part IV: Harnessing technological and digital information: the need for workforce agility



 

Chapter 9: Digital workplace design: Transforming for high performance



Nick van der Meulen, Kristine Dery, Ina M. Sebastian

 

Chapter 10: Agile working: the case of TechSci, a global technology company





Deirdre Anderson, Clare Kelliher

 

Conclusion

 

Chapter 11: Observations and conclusions on work, working and work relationships in a changing world





Clare Kelliher and Julia Richardson



Contributor Biographies



Index

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Editor(s)

Biography

Clare Kelliher is Professor of Work and Organisation at Cranfield School of Management, UK.





Julia Richardson is Professor of Human Resource Management at Curtin Business School, Curtin University, Australia.