Workforce Cross Training: 1st Edition (Hardback) book cover

Workforce Cross Training

1st Edition

Edited by David A. Nembhard

CRC Press

352 pages | 56 B/W Illus.

Purchasing Options:$ = USD
Hardback: 9780849336324
pub: 2007-04-25
eBook (VitalSource) : 9780429124877
pub: 2007-04-25
from $28.98

FREE Standard Shipping!


In today's ultra-competitive global business environment, it is becoming increasingly important for companies to reduce spending while simultaneously improving their efficiency and productivity. To achieve this goal, many organizations are opting to implement cross training programs in order to maximize the potential of their existing workforce, thus avoiding the need to outsource. Filling a gap in the literature, Workforce Cross Training presents a pioneering overview of the currently available research on this topic and provides invaluable insight into the design of successful cross training programs.

Featuring contributions from a team of experts, this text integrates information from a wide variety of disciplines including human factors, industrial engineering, operations management, and behavioral psychology. The authors examine the use of cross training programs in various work environments including serial production systems, call centers, and manufacturing industries. Discussion includes best practices of cross training methods and the future opportunities offered by cross training programs.

A single resource featuring an in-depth summary of the policies, methods, and results of cross training, this book delivers a much needed source of guidance for creating effective workforce cross training programs.

Table of Contents


Design and operation of a cross-trained workforce; J.A.C. Bokhorst and J. Slomp

Job assignment; R. Pastor and A. Corominas

Factors affecting cross training performance in serial production systems; D.A. Nembhard and K. Prichanont

Cross training in production systems with human learning and forgetting; D.A. Nembhard and B.A. Norman

Valuing workforce cross training flexibility; R. Qin and D.A. Nembhard


Best practices in cross-trained teams; K.C. Stagl, E. Salas, and S.M. Fiore

Team Training in complex environments; H. Thiruvengada and L. Rothrock


Workforce cross training in call centers from an operations management perspective; O.Z. Akin, F. Karaesmen, and E. Lerzan rmeci

Partial pooling in tandem lines with cooperation and blocking; N.T. Argon and S. Andradóttir

Design of a labor-intensive assembly cell in the clean room of a medical device manufacturer; V.I. Cesaní

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Human Resources & Personnel Management
TECHNOLOGY & ENGINEERING / Industrial Design / General
TECHNOLOGY & ENGINEERING / Industrial Health & Safety