In today's ultra-competitive global business environment, it is becoming increasingly important for companies to reduce spending while simultaneously improving their efficiency and productivity. To achieve this goal, many organizations are opting to implement cross training programs in order to maximize the potential of their existing workforce, thus avoiding the need to outsource. Filling a gap in the literature, Workforce Cross Training presents a pioneering overview of the currently available research on this topic and provides invaluable insight into the design of successful cross training programs.
Featuring contributions from a team of experts, this text integrates information from a wide variety of disciplines including human factors, industrial engineering, operations management, and behavioral psychology. The authors examine the use of cross training programs in various work environments including serial production systems, call centers, and manufacturing industries. Discussion includes best practices of cross training methods and the future opportunities offered by cross training programs.
A single resource featuring an in-depth summary of the policies, methods, and results of cross training, this book delivers a much needed source of guidance for creating effective workforce cross training programs.
Table of Contents
WORKFORCE OPERATIONS. Design and operation of a cross-trained workforce. Job assignment. Factors affecting cross training performance in serial production systems. Cross training in production systems with human learning and forgetting. Valuing workforce cross training flexibility. CROSS-TRAINED TEAMS. Best practices in cross-trained teams. Team Training in complex environments. APPLICATIONS OF WORKFORCE CROSS TRAINING. Workforce cross training in call centers from an operations management perspective. Partial pooling in tandem lines with cooperation and blocking. Design of a labor-intensive assembly cell in the clean room of a medical device manufacturer.
David A. Nembhard