10th Edition

Working Through Conflict Strategies for Relationships, Groups, and Organizations

    368 Pages 7 B/W Illustrations
    by Routledge

    368 Pages 7 B/W Illustrations
    by Routledge

    Thoroughly encompassing theory, research, and practice, this tenth edition provides an introduction to conflict communication and conflict management. 

    This text features real-life case studies across a range of theoretical perspectives and conflict settings, including interpersonal, group, and organizational. Approachably written for students, with an eye to application, the book teaches  conflict theory in the context of practical skills. This edition features new sections and references on recognizing intractable conflict and managing online conflict, a new exhibit on conflict escalation, a new section on interpersonal goals, as well as an updated list of powerful ways to resolve and manage conflict.

    This textbook is ideally suited to undergraduate or graduate courses on conflict communication within communication studies, business and management, political science, and counseling programs. 

    An Instructor’s Manual, including a sample syllabus, written and oral assignments, cases, exercises, video and online resources, sections from previous editions, and test questions is available at www.routledge.com/9781032489186. 

    1. Communication and Conflict 

    2. The Inner Experience of Conflict 

    3. Conflict Interaction  

    4. Conflict Styles and Strategic Conflict Interaction 

    5. Power: The Architecture of Conflict  

    6. Face-Saving 

    7. Climate and Conflict Interaction 

    8. Managing Conflict 

    9. Third Party Intervention 

    10. Working Through Conflict


    Joseph P. Folger is Professor Emeritus of Adult and Organizational Development at Temple University, Philadelphia, PA, USA. He is the co-founder of the Institute for the Study of Conflict Transformation, an international network of conflict interveners and researchers. 

    Marshall Scott Poole is the David L. Swanson Professor of Communication, Senior Research Scientist at the National Center for Supercomputing Applications and Director of I-CHASS: The Institute for Computing in the Humanities, Arts, and Social Sciences at the University of Illinois, Urbana-Champaign, USA.   

    Randall K. Stutman is the Managing Partner of CRA | Admired Leadership, a global leadership and communication consulting firm headquartered in Wayne, PA. He is the founder of the Admired Leadership Institute®.