William S. Ruggles Author of Evaluating Organization Development

William S. Ruggles

Chief Operating Officer/Managing Partner
Ruggles & Ruggles, LLC

A versatile, innovative, entrepreneurial, and bilingual author, motivational speaker, and executive with both deep and broad experiences in achieving favorable performance improvements and turnaround outcomes in both the Public and Private Sectors; can provide keynote speeches, professional consulting, counseling, mentoring, coaching, facilitation, auditing, and training services to a diverse set of organizations of all sizes, in English or Spanish.


Since 1985, I have worked with dozens of Fortune 500 and Global 500 companies in the following industries or application areas in over 20 countries in 2 languages:

• Biopharmacueticals
• Biotechnology
• Medical Devices
• Healthcare/Public Health
• Insurance
• Banking
• Financial Services
• Telecommunications
• County/State Government
• Federal Government
• Educational Foundations
• Higher Education
• Manufacturing
• Information Technology
• Shared Services
• Research & Development
• New Product Development
• Modular Construction

He has also worked with several Small Business Start-Ups, 2nd Stage Developments, and Turnarounds.

My specialties including: achieving A.S.M.A.R.T. (Aligned, Specific, Measurable, Agreed-upon, Realistic, and Time-bound) results by facilitating performance improvements of processes, projects, programs, products, and portfolios, managing strategic initiatives, and overseeing turnaround teams to accomplish their objectives BETTER, FASTER, and/or LESS COSTLY by showing the client’s workforce how to work SMARTER, not just harder.

Books Published: Effective Portfolio Management Systems (2015) and The Project Workbench Whiz's Sourcebook (1990)


    B.S. @ University of Connecticut
    M.A. @ Columbia University

Areas of Research / Professional Expertise

    All different methodologies focused on Continuous Improvement: Project Management Professional, Certified Quality Manager, Certified Six Sigma Master Black Belt, Lean Kaizen Coach, and Certified Scrum Master.

Personal Interests

    American Football (both University and Professional levels); spending time with my wife and 3 grandsons; serving as a volunteer squad leader for my town's OEM/Community Emergency Response Team (CERT) and as a volunteer Disaster Response Crisis Counselor (DRCC)  for my county's DOH/ Division of Mental Health.



Featured Title
 Featured Title - Effective Portfolio Management Systems - 1st Edition book cover



Author Leads Sessions on Lean Problem Solving for Manufacturing

By: William S. Ruggles
Subjects: Business & Management, Engineering - Industrial & Manufacturing

(Cambridge, NY April 26, 2017) Bill Ruggles, co-author of two T&F books -- Effective Portfolio Management Systems (2016) and Project Management for Performance Improvement Teams (TBP Late 2017) -- delivered the first of two 4-hour workshops on "Intro to Lean Problem Solving & Continuous Improvement for Manufacturing" on behalf of SUNY Adirondack CC for a group of 10 Supervisors from Morcon, Inc. a paper manufacturer in Upstate New York.

Modules included a brief Introduction to each of the following topics:

  • The Concepts of Lean, Kaizen, and Lean Manufacturing,
  • The Principles of World Class Manufacturing and Good Manufacturing Practices,
  • Performing a 5S +1 technique,
  • Identifying the 7 Deadly Wastes +1 technique, and
  • Performing a Root Cause Analysis Using the Fishbone Diagram and 5 Why's tools

Along with brief lectures introducing each of these topics, a total of 6 Gemba Academy video-clips and 3 hands-on exercises were interspersed throughout the 1st session to provide a variety of instructional media that kept the pace moving briskly.

At the end of the session, the 10 participants were assigned "homework" in the form of applying one or more of the 3 tools/techniques to their real-world processes or work areas in the factory.

Just before the 2nd session on May 10th, Bill will be performing a "Gemba Walk" on the factory floor to demonstrate another of the Lean Problem Solving and Continuous Improvement techniques: "Genchi Genbutsu":  "go see where the work is actually being done".

Then, that afternoon, the students will do a "Show & Tell" demonstrating how they applied the assigned tools and techniques to make a difference on-the-job. "Really looking forward to it!" says Bill.

Hopefully, this "appetizer" training experience will lead them to make a full-fledged commitment to embark on the "Lean Manufacturing Journey" in the not-too-distant future...and to purchase several copies of his upcoming book!