Seth J. Kinnett Author of Evaluating Organization Development
FEATURED AUTHOR

Seth J. Kinnett

Adjunct Industry Associate Professor
Illinois Institute of Technology

Seth J. Kinnett was born in Muncie, Indiana, and educated at DePauw University, The University of Oxford, and Illinois Institute of Technology. He has over 12 years of professional experience in CRM spanning both consulting and industry. In addition to CRM, his research interests include human computer interaction, organizational social dynamics, and technology adoption. He lives in Chicago.

Biography

Mr. Kinnett is a 13 year veteran of the IT professional services, financial services, healthcare, and software industries.  His expertise includes business analysis, project management, process improvement and customer relationship management.  He is an Adjunct Industry Associate Professor of Information Technology & Management at Illinois Institute of Technology in Chicago.  

Areas of Research / Professional Expertise

    Customer relationship management
    Business analysis
    Process re-engineering
    Project management
    Human computer interaction

Websites

Books

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 Featured Title - How to Win at CRM - 1st Edition book cover