Susan  Houston Author of Evaluating Organization Development

Susan Houston

Susan M. Houston has extensive clinical, informatics, and project management experience. She has used project management principles to successfully manage and complete both large and small projects. Ms. Houston has certifications in Nursing Informatics from American Nurses Credentialing Center; PMP from Project Management Institute; and CPHIMS from Healthcare Information Management Systems Society (HIMSS). Her formal education includes a BSN and MBA.


    MBA-University of St. Thomas (MN)
    BSN-Mercy College of Detroit (MI)

Areas of Research / Professional Expertise

    Healthcare Informatics
    Project Management
    IT Governance
    Software Testing
    Configuration Management
    Portfolio Management


Featured Title
 Featured Title - The Project Manager's Guide to Health: Houston - 3rd Edition book cover


Perspectives in Health Information Management

Lessons Learned from an Electronic Health Record Downtime

Published: Aug 01, 2016 by Perspectives in Health Information Management
Authors: Coffey, T., Postal, S., Houston, S., & McKeeby, J.

Unexpected downtime of an EHR poses a risk to patient safety and can result in loss or compromise of data. This article reviews a downtime of the National Institutes of Health Clinical Center EHR system and presents the methodology of the review process, a description of the event, lessons learned, and potential process and policy improvements that can improve a facility’s response to unexpected downtime and facilitate smooth transitions to downtime procedures during planned outages.