Areas of Research / Professional Expertise
Published: Aug 01, 2016 by Perspectives in Health Information Management
Authors: Coffey, T., Postal, S., Houston, S., & McKeeby, J.
Unexpected downtime of an EHR poses a risk to patient safety and can result in loss or compromise of data. This article reviews a downtime of the National Institutes of Health Clinical Center EHR system and presents the methodology of the review process, a description of the event, lessons learned, and potential process and policy improvements that can improve a facility’s response to unexpected downtime and facilitate smooth transitions to downtime procedures during planned outages.