Formerly the Director of General Education at Robert Morris College (Chicago), Young is also the author of The Writer's Handbook: A Guide for Social Workers (WTK Publishing, 2014), The Writer's Handbook: 12 Workshops for Effective Writing (WTK Publishing, 2015), Business English: Writing for the Global Workplace (McGraw-Hill Higher Education, 2008), and Foundations of Business Communication (McGraw-Hill/Irwin, 2006), among others. She believes that writing is a powerful learning tool and that learning shapes our lives;
Areas of Research / Professional Expertise
For universities, Young generally works with individual departments presenting The Writer's Handbook Workshop. In the workshop, professors receive tools and learn methods to improve student writing in their discipline as well as collaborate on how to implement changes in their curriculum to enhance student outcomes. The objective of the workshop is not only to assist professors in improving student writing skills but also increase retention and improve graduation rates for at-risk students.
For corporations, Young teaches professionals how to reader-friendly writing that enhances business relationships: getting the job done is often as much about the relationship as it is the information. One angry e-mail can destroy a relationship and sometimes also a career. Her most popular programs are The Business Writing Workshop and Writing to Influence.