Robert J.  Latino Author of Evaluating Organization Development
FEATURED AUTHOR

Robert J. Latino

CEO
Reliability Center, Inc.

Reliability Center, Inc. is a leading Reliability Engineering firm specializing in the practice and education of Root Cause Analysis and FMEA. We teach people how to think through why ANY undesirable outcome occurs. Many are mislead to believe that certain RCA approaches are better in certain industries. Truth be known, RCA is not specific to any industry but common to the human being. It is the human thought process that will be relied upon to determine how and why it occurred.

Biography

Robert J. Latino is CEO of Reliability Center, Inc. (RCI). RCI is a Reliability engineering firm specializing in improving Equipment, Process and Human Reliability. Mr. Latino received his Bachelor’s degree in Business Administration and Management from Virginia Commonwealth University.

Mr. Latino is an author, educator and practitioner of Root Cause Analysis (RCA) and Failure Modes and Effects Analysis (FMEA) with his clientele around the world. Mr. Latino works in organizations ranging from Healthcare to Continuous Process Manufacturing to Homeland Security.

Mr. Latino is also co-author of Root Cause Analysis Improving Performance for Bottom Line Results and contributing author of Error Reduction in Healthcare: A Systems Approach to Improving Patient Safety.  Mr. Latino has been published in numerous trade magazines on the topic of RCA as well as a frequent speaker on the topic at conferences and trade shows.

Education

    Root Cause Analysis, Failure Modes Effects Analysis, Opportunity Analysis, Human Error Reduction Strategies

Websites

Books

Featured Title
 Featured Title - Root Cause Analysis Improving Performance Bottom-Line 4ed - 1st Edition book cover

Articles

Published by Reliability Center, Inc.

Is All RCA The Same?


Published: Aug 15, 2019 by Published by Reliability Center, Inc.
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

When RCA is done properly, it does take more time to conduct an effective analysis. However, we should not have to do it again, if we did it right the first time! Remember, “We NEVER seem to have the time and budget to do things right, but we ALWAYS seem to have the time and budget to do them again!”

Published by Reliability Center, Inc.

Patient Safety: The Top Frustrations of RCA Facilitators & How It Prevents Them from Being Effective - White Paper Download


Published: Aug 14, 2019 by Published by Reliability Center, Inc.
Authors: Robert J. Latino
Subjects: Healthcare

Being an effective RCA analyst is tough work in the healthcare (HC) industry. It is fraught with administrative, technical and political hurdles that continually erode our will to be effective. However, for those ‘driven’ analysts, they just rise to the challenge, because the end game is the patient’s safety and it's worth it!

Presented at the 2019 SMRP Conference

Is There a Direct Correlation Between Reliability and Safety?


Published: Mar 06, 2019 by Presented at the 2019 SMRP Conference
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

I believe the Safety world has an inaccurate current day view of 'RCA' in general and therefore treats all RCA as a commodity equivalent to the limited capabilities of the 5-Whys (linear and identifies a single root cause). I believe how well we truly solve failures (losses resulting from deviations from an acceptable standard) has a direct impact on the safety of our workforce.

Patient Safety & Quality Magazine

Preventing Patient Identification Errors


Published: Oct 04, 2018 by Patient Safety & Quality Magazine
Authors: Robert J. Latino
Subjects: Healthcare

The author explains how patient identification errors are highly preventable with the right identification analyses, workflows, and safeguards in place. Deterrence requires instilling a culture—from the top down—that encourages and rewards proactive assessment of misidentification risk across the continuum of care. Here are three ways to diagnose the causes (and potential causes) of patient misidentification, and to prevent such errors so that a safety-focused culture can thrive.

Rob's Reliability Project

Podcast: Living Reliability


Published: Sep 26, 2018 by Rob's Reliability Project
Authors: Interview with Bob Latino
Subjects: Engineering - Industrial & Manufacturing

On this week’s episode of Rob’s Reliability Project, I welcome Bob Latino back on to discuss why reliability is a way of life and the 14 principles of living reliability.

Rob's Reliability Project

Pod Cast – Reliability – Maintenance and RCA


Published: Aug 28, 2018 by Rob's Reliability Project
Authors: Interview with Bob Latino
Subjects: Engineering - Industrial & Manufacturing

Pod cast with Robert J. Latino (Bob) of Reliability Center Inc. This episode includes reliability maintenance, root cause analysis, when to use RCA and how to leverage RCA for chronic failures and more.

Wisconsin Society for Healthcare Risk Management

A Manufacturing Industry Outsider’s Journey into the Healthcare Culture


Published: Mar 06, 2018 by Wisconsin Society for Healthcare Risk Management
Authors: Robert J. Latino
Subjects: Healthcare

In this paper I will seek to draw many parallels between the manufacturing, process and healthcare cultures, with an emphasis on dramatically increasing patient safety in the short-term. Keeping in mind the entire time my primary experience in healthcare has been as a patient!

Published by Reliability Center, Inc.

What is the Correlation Between Root Cause Analysis and Swiss Cheese?


Published: Dec 19, 2016 by Published by Reliability Center, Inc.
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

The holes in the Swiss cheese represent vulnerabilities that our safety systems are subject to. Many of these vulnerabilities are identified through our risk assessments such as Failure Modes and Effects Analysis (FMEA). This is where we seek to quantify risk by assessing our potential failure modes in a system

Published by Reliability Center, Inc.

Mistakes Were Made, But Not By Me….Facing the Mirror!


Published: Nov 21, 2016 by Published by Reliability Center, Inc.
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

No matter where we work, we will experience failures or ‘undesirable outcomes’ of some kind. As long as we work with other humans, this will indeed be the case. These failures may surface in the form of production delays, injuries, customer complaints, lost profits, etc. Let’s get away from labels and specific industries and focus on the anatomy of a ‘failure’. Where does a failure come from? Think about this no matter where you work and see if it applies.

JOURNAL OF HEALTHCARE RISK MANAGEMENT

In healthcare, is the human being an asset or liability?


Published: Jun 14, 2016 by JOURNAL OF HEALTHCARE RISK MANAGEMENT
Authors: Robert J. Latino
Subjects: Healthcare

This article contrasts preventive and predictive technologies in industry to those in healthcare. For years, risk managers have been discussing the rationing of care. The human being is often referred to as an “asset” in our society. When preventive maintenance is routinely performed on a piece of equipment, the benefits are more reliable operations, increased productivity, and lower life cycle costs. If these same concepts are applied to humans, will we see the same benefits?

Published by Reliability Center, Inc.

RCA-Adapting 5-Whys, Fishbone, and Other Methods in PROACT


Published: Apr 22, 2016 by Published by Reliability Center, Inc.
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

Root Cause Analysis has become a widely used term, especially in the healthcare & industry sectors. However, it is even more widely misunderstood. This is for many reasons. Because of this everyone thinks they are doing “RCA”. The problem with this is their results are disappointing. Therefore the conclusion is RCA does not work. The reality is that what people are calling RCA, is not really RCA! In this paper we will demonstrate real RCA and provide technical reasoning for our conclusions.

Modern Pumping Today

Root Cause Analysis: The Justification Game


Published: Sep 01, 2015 by Modern Pumping Today
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

How often are good ideas turned away because we cannot seem to justify their returns with hard dollars? More often than not, it is not because they do not provide the expected quantum returns, but that we do not know how to properly communicate what the returns are. In this article we will review and discuss the barriers to selling not only the concept of Root Cause Analysis (RCA) but also the recommendations generated as a result of these analyses.

Published by Reliability Center, Inc.

Root Cause Analysis vs Shallow Cause Analysis: What’s the Difference?


Published: Mar 04, 2015 by Published by Reliability Center, Inc.
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

Does regulatory compliance with RCA guidelines ensure operational reliability? Operational Reliability involves the aggregation of Equipment, Process and Human Reliability methods and techniques. What is the difference between troubleshooting, problem solving and root cause analysis? Are the outcomes different when we use The 5-Whys, The Fishbone or a Logic Tree? These questions will be discussed in depth to determine if we are using Root Cause Analysis or Shallow Cause Analysis..

Published by Reliability Center, Inc.

What Does RCA Mean To You?


Published: Apr 29, 2014 by Published by Reliability Center, Inc.
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

We’ve heard the term Root Cause Analysis and we all interpret its meaning in a different way. This is the main reason we see for the ineffective use of “RCA”, lack of communication or miscommunication among users. If we are all using various forms of RCA, then when we compare our results we are not comparing apples with apples. We will explore the discipline necessary to provide consistency to our RCA application thus greatly improving the credibility and communication of the results.

Published by Reliability Center, Inc.

Journey To Precision


Published: Apr 29, 2014 by Published by Reliability Center, Inc.
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

We have all heard and lived the effects of the buzzwords and fads that come and go. Why should Precision be any different? Precision should be viewed as a state of mind rather than a series of steps in a procedure. Precision affects every facet of our businesses. The concept of Precision will be presented as a journey from exploring those that do nothing, to exploring those that continually strive for perfection. Why do some succeed and others do not?

Published by Reliability Center, Inc.

Root Cause Analysis – Compliance vs. Benefit


Published: Apr 29, 2014 by Published by Reliability Center, Inc.
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

Consider that taking workers out of the field for so many hours of training is a great cost to the organization, especially in today’s lean workforce environment. To do this strictly for compliance sake is not to optimize their time from the field. Most often I hear about how the 8-hours of training that I got this time was the same material and video that I saw last year. Therefore, we have trained for “compliance” sake and not for “benefit” sake.

Published by Reliability Center, Inc.

Obstacles to Learning From Things That Go Wrong


Published: Apr 22, 2014 by Published by Reliability Center, Inc.
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

The unique advantage those of us in the Root Cause Analysis (RCA) field have is that everyone has problems that must be solved. No matter what your occupation nor the industry you are in, things do not always go as planned and someone must address “Why?” Sounds simple doesn’t it? Why is it that when we try to formalize such RCA-type efforts, there is often resistance and lack of commitment?

Published by Reliability Center, Inc.

Justifying Root Cause Analysis: Making the Business Case


Published: Apr 21, 2014 by Published by Reliability Center, Inc.
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

How often have we heard that we do not have time to do Root Cause Analysis? This is a paradigm from those closest to the work. What about when we hear that RCA is too expensive? This is generally the paradigm from management, or those farthest from the work. Both perceptions represent reality because if that is what we believe, then our decisions will be made on this basis. So how do we overcome this hurdle of letting our paradigms prevent us from taking advantage of opportunities?

Chemical Engineering Magazine

Getting to the Root of Chronic Failures


Published: Apr 01, 2000 by Chemical Engineering Magazine
Authors: Robert J. Latino
Subjects: Engineering - Industrial & Manufacturing

We troubleshoot every day of our lives. Some are better than others at performing the task. Why is there such a disparity in the methods used to solve problems and their results? Unfortunately, RCA has become another industry buzzword. The problem with labeling such well-intended efforts is that they become stereotyped as “programs,” and therefore have a finite beginning and end.

Videos

Down Hole Oil Well Failure Case History

Published: Aug 13, 2019

Root Cause Analysis Knife Injury on the Job Safety

Published: Aug 13, 2019

Why Current RCA Efforts Are Not Meeting Expectations

Published: Aug 13, 2019

Thermo-Compressor Cone Failure

Published: Aug 13, 2019

Root Cause Analysis Overview by Robert J. Latino, CEO Reliability Center, Inc.

Published: Aug 13, 2019

Root Cause Analysis Methods: 5 Whys + More in PROACTOnDemand

Published: Aug 13, 2019

PROACT RCA Software Templates for Industry

Published: Aug 13, 2019

PROACT RCA Software Templates for Healthcare

Published: Aug 13, 2019

RCA - What is the Goal of the Effort?

Published: Aug 13, 2019

Boiler Feed Pump Failure Root Cause Analysis

Published: Aug 13, 2019

Living Reliability - It's a Lifestyle Guiding Principles

Published: Aug 13, 2019

Proactive RCA - What About the Chronic Failures?

Published: Aug 13, 2019

MRI Coils - Healthcare: Taking Risky Business Out of the MRI Suite

Published: Aug 13, 2019

PROACT Root Cause Analysis for Healthcare

Published: Aug 13, 2019

Root Cause Analysis Proactive RCA: On the Failures That Have Not Occurred Yet

Published: Aug 13, 2019

PROACTOnDemand Multilingual RCA Feature

Published: Aug 13, 2019

Root Cause Analysis: Haul Truck Fire Case Study

Published: Aug 13, 2019

PROACT RCA Testimonials

Published: Aug 13, 2019

PROACT RCA Moment of Truth

Published: Aug 13, 2019

PROACT RCA Investigation System

Published: Aug 13, 2019

Root Cause Analysis in the Cloud - New Generation

Published: Aug 13, 2019

Patient Death Due to Medication Error and Missed Diagnosis of Anaphylactoid Reaction

Published: Aug 13, 2012

Medication Error case history performed in PROACT Root Cause Analysis software. Patient Death due to Medication Error and Missed Diagnosis of Anaphylactoid Reaction.

PROACTOnDemand Retail Pharmacy Medication Reconciliation Error - Case Study

Published: Aug 13, 2012

RCA on a pharmacy that made a wrong prescription based on a recorded message from the doctor's office. See how this uncovers the systemic flaws of prescription filling in VA.

PROACTOnDemand - Doing RCA the Way you Want to Do it!

Published: Aug 13, 2012

The 5 Whys and Other Root Cause Analysis Methods. See how Reliability Center's RCA Web application can accommodate most any method of RCA. Go FURTHER and drill down to the system root causes and find ALL the root causes.